Can't save my file on an external hard disk

[nyc 0]

Hi

I have the Affinity Designer (ver 1.8) installed on my desktop PC running WinPro7 64bits.

Whenever I save my files to an external hard disk, I always have the message 'Failed to save document; Save failed because access to the file was lost. Do you wish to save the document to a new file?' (see attach jpeg file)

It is not an issue if I save the file to an internal hard disk. Kindly assist if I had missed out something, thanks. My external hard disk is not full and also not on read only mode.

[carl123 1,891]

What kind (Make/model) of hard disk is it and how is it connected to your PC?

[nyc 0]

Hi

My hard disk is a HDD type

Brand: Western Digital

Model: 1Gb WD My Passport 0810 USB Device, is connected to my desktop with USB.

[carl123 1,891]

Are you opening the file from the external drive and then trying to save it back there

or you opening a file on your internal drive then trying to save to the external drive?

[nyc 0]

I had tried both methods before, apparently they do not work.

I have tried opening files using programs like Photoshop and Libreoffice and had no issue with saving to the external hard disk, therefore external hard disk should be in working condition.

Also, I have no issue with opening a file from external hard disk and saving to my internal drive.

[Sean P 1,819]

Hi nyc,

Looking at your screenshot it appears that you're trying to save over the PDF.

PDF files cannot be output using File > Save, and instead you will need to use File > Export > PDF. When doing File > Save with a PDF file it will automatically add the .afdesign extension.

Are you able to get a screen recording showing the process (from opening) that you're doing to recreate this issue?

[nyc 0]

Hi Sean

I have attached 4 photos of the process that led to the error message, description of the process as below:

Photo 1) This is work in progress that I want to save on the external hard disk.

Photo 2) I went to 'save as,' I do understand that if I want to output to pdf for my final product I should go to export but in this case I would like to save the file as there are still work left to do.

Photo 3) Save as affinity file on external hard disk 'G'.

Photo 4) This is the error message.

I will not encounter the error message if I were to choose an internal hard disk.

Hope the attached photo help to illustrate.

[nyc 0]

Hi Sean

Just to add, I had the same issue for Affinity Photo and Publisher as well.