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Wrong PayPal payment to affinityorders@serif.com


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Hi I sent wrong payment to affinityorders@serif.com in PayPal and I contacted Affinity team in Facebook and they said they are not able to refund because the ONLY PayPal email Affinity has is paypalorders@serif.com. The strange thing is, I paid my Affinity Photo MacOS via affinityorders@serif.com PayPal account last year in 2019.  I also tried to cancel payment in PayPal but PayPal said it's a completed payment and not able to cancel the payment unless the account owner refunds it. Please help!

p/s: The reason we ended up using paypal payment because credit card payment did not work in Affinity website 

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