Juanan Posted April 13, 2020 Share Posted April 13, 2020 Hi, yesterday tried to purchase Photo and Designer but payment failed, both times, but i see both charges on my bank account and 55.98€ somehow blocked for each product. I'd like to know how to unlock that blocked money as purchase was not really done and, on the other hand, need you to help me in finding the way to apply just of the purchases as i still want to purchase Photo and Designer (but just 1 time!!! ). Maybe unlock one of the attemps and proccess the other by mail...? Best regards...and thanks. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted April 14, 2020 Staff Share Posted April 14, 2020 I can see I am dealing with this for you already following you contacting us via a different method. If you have any questions please reply in the conversation we are already engaged in. Juanan 1 Quote Link to comment Share on other sites More sharing options...
Juanan Posted April 14, 2020 Author Share Posted April 14, 2020 ok. Thanks. Third attempt of purchase success now with your help. Now just waiting to solve the issue with the other two and locked money at my bank account. Thanks. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted April 14, 2020 Staff Share Posted April 14, 2020 The money for the failed payments should drop back into your account over the next few days. Quote Link to comment Share on other sites More sharing options...
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