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[Skyfoogle]

I’m having an inconvenient issue with Windows 10 which is making it impossible for me to use Affinity Designer/Photo. Every app downloaded from the Microsoft Store as well as the Microsoft Store itself has been automatically removed from my computer. I can’t redownload Affinity Photo/Designer either as the Microsoft Store no longer works.

What I need is a direct download link to Affinity Designer/Photo that does not redirect me to the Microsoft Store. Can you help me?

I don't know that I have access to an Affinity serial number but I do have access to a Microsoft order number.

I’ve been in contact with Microsoft support for a long time now and they’ve made it clear that no troubleshooting will correct these issues. Even reinstalling the OS has failed. I have been told by Microsoft support to merely submit feedback and hope an update eventually fixes these problems.
(Unrelated but for the sake of context, in addition to all this, no other first-party windows apps work either, such as the Photos app or Video app. Certain commands don’t work anymore either such as the screenshot command. The start button doesn’t even work. -_-;)

[R C-R]

1 hour ago, Skyfoogle said:

What I need is a direct download link to Affinity Designer/Photo that does not redirect me to the Microsoft Store. Can you help me?

The only direct link is to the Affinity Store version. If you bought from the Microsoft Store, your app is linked to your Microsoft Store account & you cannot 'convert' it to the Affinity Store version.

But from what you said about your other issues, it would not matter even if you could because your problem is with Windows 10 itself.

[emmrecs01]

@Skyfoogle

Welcome to the Affinity forums.

I feel your pain about the non-functioning of certain parts of your Win 10 installation.  I recently experienced something of the same; specifically, for me, Windows Firewall failed to start and the M$ Store "disappeared" (I don't really use much of its offerings, apart from "Your phone" which is a very convenient method of transferring photos etc from my phone to my PC).  I also experienced a problem that the various components of Office 365 all complained they could not log into my M$ account; indeed, all attempts to log into it failed.  I had a feeling the two problems were connected but couldn't understand how!  I think the core of my problem was because both the M$ Store and Office, along with services like Windows Updates, require a functioning Windows Firewall.  (I do have Bullguard Internet Security as my antivirus and firewall; the advice always used to be that, if one had a proprietary firewall installed, the built-in Windows one should be turned off; that is no longer true.)

Like you, I tried a variety of solutions, all of which were offered on the internet, especially ones which gave various methods of "repairing" the Firewall - I didn't try M$ Support since, rather as you seem to be experiencing, I have a feeling they rather quickly tend to wash their hands of anything that is not easily solvable - spending a rather large number of hours "trying" various solutions, especially with regard to enabling the Windows Firewall to start, all without success.  😭

I was able to ultimately resolve the problem, thanks to the writer of this web page.  Important disclaimer: I have nothing whatsoever to do with the author of the page but, carefully following the instructions etc. on that page and, in my case, resetting the DCOM permissions for Office, Windows Firewall started and ran successfully, M$ Store returned (along with "Your phone") and Office no longer complained about being unable to log into my M$ account.  So, for me at least, it worked!  And the solution "stuck"; all the various problem apps are still functioning fully, some months later.

Might be worth a try for you?  It is quite a complicated method, not to be undertaken "lightly".  If you are not happy to do it yourself, do you have a computer technician anywhere near, and to whom you can at least talk during this international lockdown, to ask advice or help to carry out the procedure?

HTH
Jeff

 

[IanSG]

It doesn't fix the root cause, but installing the trial versions might enable you to carry on working for a while. 

[IanSG]

2 hours ago, R C-R said:

But from what you said about your other issues, it would not matter even if you could because your problem is with Windows 10 itself.

Possibly not - the MS Store is notoriously buggy, so the problem might not extend that far (not that I'd bet on it).