No app start by explorer (70-80 %)

[design punch]

Hi

Win 10, actual beta as well as retail version .. mainly happens on designer and photo (about 70-80%)

If you try to open designer or photo by the explorer (e.g. click on a .jpg an "open with affinity photo") -  while the related Affinity app ist still closed:
app opens but get stuck. Has to be killed by task manager. It happens very often again and again .. maybe its ok after 3-5 times trying.
If the app is open already and you start a file opening by the explorer, its ok in approx. 80 %.

[walt.farrell]

Have you tried restarting Windows, to see if that resolves the issue?

Also, rather than simply killing the application in the task manager, you could right-click on the application and choose Create Dump File. That file might help Serif diagnose the problem.

[design punch]

Hi again,

> Have you tried restarting Windows, to see if that resolves the issue?

I have this problem since many weeks ... restarting win doesn't make it better ...

 

> Also, rather than simply killing the application in the task manager, you could right-click on the application and choose Create Dump File. That file might help Serif diagnose the problem.

I did't know that. Here is a link for downloading such a file file from my cloud  ... (1.5 GB, zipped now 400 MB) .. this is by opening a designer file via explorer while designer was still closed.

https://1drv.ms/u/s!AsPouH4q0r7Inku8CB1i2rm0_Pjr?e=3Vz7IA

 

By the way, same problem happens too after a while, when switching 2-3 times between 2 Apps (pub <> designer or designer<> snipping tool) by alt+tab.

 

[walt.farrell]

Thanks for the file. It may prove useful to Serif when they get to this bug report.

[Sean P]

Hi Design Punch,

Do you use a Wacom/Tablet Input at all? Are the documents large/complex with lots of layers, or are they relatively simple ones? Unfortunately I've not encountered this myself.

[design punch]

Hi Sean,

Yes I'm using Wacom Intuos 4.
No, happens on every file type/size.

Because you asked about Wacom, I made a number of new tests.
I had Win freehand ON on Wacom, but OFF within Affinity (pressure was working under such conditions in previous versions).
As the problem didn't happen with a external USB mouse, I un- and re-installed Wacom drivers .. no success.
Then I checked OFF freehand within Wacom too, and it seems that this solves the problem.
At least the starting problems are gone during the recent tests here.
I hope that was all ..

Thanks for you hints, that leaded to a successful solution ... (I hope)