design punch Posted April 11, 2020 Share Posted April 11, 2020 Hi Win 10, actual beta as well as retail version .. mainly happens on designer and photo (about 70-80%) If you try to open designer or photo by the explorer (e.g. click on a .jpg an "open with affinity photo") - while the related Affinity app ist still closed: app opens but get stuck. Has to be killed by task manager. It happens very often again and again .. maybe its ok after 3-5 times trying. If the app is open already and you start a file opening by the explorer, its ok in approx. 80 %. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 11, 2020 Share Posted April 11, 2020 Have you tried restarting Windows, to see if that resolves the issue? Also, rather than simply killing the application in the task manager, you could right-click on the application and choose Create Dump File. That file might help Serif diagnose the problem. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
design punch Posted April 11, 2020 Author Share Posted April 11, 2020 Hi again, > Have you tried restarting Windows, to see if that resolves the issue? I have this problem since many weeks ... restarting win doesn't make it better ... > Also, rather than simply killing the application in the task manager, you could right-click on the application and choose Create Dump File. That file might help Serif diagnose the problem. I did't know that. Here is a link for downloading such a file file from my cloud ... (1.5 GB, zipped now 400 MB) .. this is by opening a designer file via explorer while designer was still closed. https://1drv.ms/u/s!AsPouH4q0r7Inku8CB1i2rm0_Pjr?e=3Vz7IA By the way, same problem happens too after a while, when switching 2-3 times between 2 Apps (pub <> designer or designer<> snipping tool) by alt+tab. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 11, 2020 Share Posted April 11, 2020 Thanks for the file. It may prove useful to Serif when they get to this bug report. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 15, 2020 Staff Share Posted April 15, 2020 Hi Design Punch, Do you use a Wacom/Tablet Input at all? Are the documents large/complex with lots of layers, or are they relatively simple ones? Unfortunately I've not encountered this myself. Quote Link to comment Share on other sites More sharing options...
design punch Posted April 15, 2020 Author Share Posted April 15, 2020 Hi Sean, Yes I'm using Wacom Intuos 4. No, happens on every file type/size. Because you asked about Wacom, I made a number of new tests. I had Win freehand ON on Wacom, but OFF within Affinity (pressure was working under such conditions in previous versions). As the problem didn't happen with a external USB mouse, I un- and re-installed Wacom drivers .. no success. Then I checked OFF freehand within Wacom too, and it seems that this solves the problem. At least the starting problems are gone during the recent tests here. I hope that was all .. Thanks for you hints, that leaded to a successful solution ... (I hope) Sean P 1 Quote Link to comment Share on other sites More sharing options...
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