Phil Robinson Posted April 11, 2020 Share Posted April 11, 2020 Hi, I have Affinity photo installed on both a desktop and a laptop (both windows 10) I was able to update the desktop by downloading the latest exe file as indicated on starting photo, however my laptop will not update to the latest version. I have tried 4 times now and on each occasion i get the "set up failed message". How can i update my laptop? Phil Robinson Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 11, 2020 Share Posted April 11, 2020 Welcome to the Serif Affinity forums, @Phil Robinson. Sorry to hear you're having that problem. The FAQ on Windows Setup failures should help you for now (and the 1.8.4 installer will have additional debugging built-in, to reduce the problems in the future). Please try the suggestions here, and if they don't help, please let us see the two setup logs mentioned there: https://affin.co/WinSetupFailed Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Phil Robinson Posted April 11, 2020 Author Share Posted April 11, 2020 Hi Walt , still having trouble, Two files attached Phil Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 11, 2020 Share Posted April 11, 2020 Thanks, Phil. I think you'll need to run the MIcrosoft Uninstall Troubleshooter that's listed in the FAQ. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Phil Robinson Posted April 11, 2020 Author Share Posted April 11, 2020 Walt, Thanks now successfully installed Phil Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 11, 2020 Share Posted April 11, 2020 You're welcome. Thanks for letting us know you got it working Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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