robertsz Posted April 10, 2020 Posted April 10, 2020 This massage poped up when I open the app after installing it. I purchased the product reinstall and same result. What can I do besides return the product. Quote
emmrecs01 Posted April 10, 2020 Posted April 10, 2020 @robertsz Welcome to the Affinity forums. Did you uninstall the trial version before installing the full, purchased version? If not, I would completely uninstall the app (which one, by the way?) and then reboot the computer and reinstall the purchased version. To ensure the "old" install is completely removed you might like to have a look at this Microsoft tool. HTH Jeff Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
walt.farrell Posted April 10, 2020 Posted April 10, 2020 2 hours ago, robertsz said: This massage poped up when I open the app after installing it. I purchased the product reinstall and same result. What can I do besides return the product. Also, which OS, and where did you purchase the application? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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