Hooman_g Posted April 9, 2020 Posted April 9, 2020 Hello, I start using Affinity Photo trial and I had this issue, then I red in the forum that this issue has been solved with the purchase version, I bought it and still have the same problem. Quote
walt.farrell Posted April 9, 2020 Posted April 9, 2020 What were you doing? Do you have a crash report file? Also, where did you read it was fixed? The Trial and Retail versions are the same code. Did you perhaps read it was fixed in the Beta version? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Hooman_g Posted April 10, 2020 Author Posted April 10, 2020 Thanks for the reply, I use it mostly for Focus merging the RAW files, after buying it the amount that software closes suddenly decreased but I still have the issue. another time I was doing touch up on the photo that it happened. Quote
*Dan* Posted April 10, 2020 Posted April 10, 2020 (edited) same problem here, just opened a raw file, placed another raw file, the program keeps crashing, tried several times, latest program version, 32 GB ram edit: tried again, now it´s not even possible to open/edit a raw file, either it´s visible until you try to do anything (program closure) or it´s closing immediately Edited April 10, 2020 by *Dan* Quote
Bobbyb Posted April 11, 2020 Posted April 11, 2020 Same problem, tried to focus merge two .CR2 canon raw files program lets images load into selection box then closes after selecting OK Quote
walt.farrell Posted April 11, 2020 Posted April 11, 2020 On 4/10/2020 at 5:37 AM, *Dan* said: just opened a raw file, placed another raw file, the program keeps crashing, Welcome to the Serif Affinity forums, Dan. Sorry, but your scenario is unclear to me, Dan. It sounds like you started by Opening a RAW file. That would put you into the Develop Persona. You can't "place" another file into the Develop Persona, so I presume you clicked the Develop button. Then, are you saying that you did a File > Place of another RAW file into the Developed file? (That is, as another layer?) If so, I have a couple of comments: File > Place doesn't work very well, in my experience, for RAW files. It does not go through the same Develop processing as File > Open. Using RAW files was recently improved in File > New Batch Job, but has not been "fixed" yet for any other workflows, as far as I know. At this point, I would suggest that for any use except File > Open or File > New Batch Job you should first Open the RAW file, and Develop it. Next, this does not feel like the same problem as in the original post, which (I think) involved Focus Merging of RAW files. But it's possible it is, as neither is really an intended workflow in Photo at this point, I believe. It might be better to start your own topic, in case it is a different bug. That helps Serif track bugs properly. Gabe 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
walt.farrell Posted April 11, 2020 Posted April 11, 2020 On 4/9/2020 at 11:53 PM, Hooman_g said: I use it mostly for Focus merging the RAW files, 3 hours ago, Bobbyb said: tried to focus merge two .CR2 canon raw files Welcome to the Serif Affinity forums, Bobby. Yes, that does sound like it might be the same problem as originally reported by Hooman_g here. As I mentioned just above in response to Dan, as far as I know, it's not a good idea to try to focus merge RAW images. In my experience they will not go through the same Develop processing as they would if you did Opened them or ran them through a batch job. In my experience using RAW files in other Affinty Photo workflows than those two I have not been happy with the results. I would suggest that you Open and Develop the files, Export them as TIFF, and do your focus merging with the TIFF files. I think the results should be better that way. (I will admit, though, that I do not have much experience with focus merging. But I have tried RAW files in various scenarios, and except for File > Open and (now) File > New Batch Job I have not been happy.) Trying to focus merge some RAW files certainly shouldn't cause a program crash, so there's some kind of bug there. But even if it didn't crash I don't think the results will be as good as you'd get by properly Developing the files first. Gabe 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Bobbyb Posted April 11, 2020 Posted April 11, 2020 Thanks Walt, exactly what I tried following your first response. Now everything works as expected and your follow up confirms the right way to go about this process. Thanks very much for your quick response as I'm only just getting started with affinity it certainly helps to know there is lots of help about regards Bob Quote
walt.farrell Posted April 11, 2020 Posted April 11, 2020 You're welcome. Glad it helped. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
*Dan* Posted April 12, 2020 Posted April 12, 2020 Walt, thank you so much for your kind reply and sorry for misunderstanding, lets go through the steps to make it clear: run the program -> you start with the photo persona create a new file, e.g. 6000x4000 px (file -new) select a raw file to place (file-place) and open it select a different raw file to place (file-place) and open it This was the moment the program crashed immediately, I didn´t do much. But now I´m confused, just tried these steps once again, today it´s working fine Second scenario: run the program -> you start with the photo persona select file - open and chose a raw file to open, thats it, the program closed, this works now as well, don´t know why, I didn´t change anything never experienced a behaviour like this, and in addition, as mentioned above, both scenarios are working today, that´s weird I will have to watch this, if any other errors occur I will write again. Thank you and best regards, Dan Quote
walt.farrell Posted April 12, 2020 Posted April 12, 2020 You're welcome, Dan. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Andr Posted September 6, 2020 Posted September 6, 2020 I'm experiencing the same problem with focus merge. I'm using tiff files. Affinity suddenly close. It's very random, it can close just before processing the file, during the focus merge processing or even after it finished the processing and rendered the final image. I'm wasting so much time over it. It's very frustrating. ps. I can't find any crash log in the crash reports folder.. I see only .dmp files. Quote
Alan_748 Posted September 7, 2020 Posted September 7, 2020 I am having the same problem as Andr, have the latest version, very frustrating as it worked perfectly up to about a month or so ago. It works if I use jpegs! Quote
Staff Gabe Posted September 10, 2020 Staff Posted September 10, 2020 Hi both @Andr @Alan_748, Can you both attach the DMP file generated when it crashed? It will be here: %appdata%\Affinity\Photo\1.0\CrashReports\reports Quote
Andr Posted September 16, 2020 Posted September 16, 2020 Hello Gabe, sorry I didn't get any notification for your reply. Here's the dump of a crash just happened during a panorama stitch. Same behavior as with focus merge. Affinity closes abruptly. 061831ed-82ad-4c44-abe3-a157c3a33e24.dmp Quote
Venyer Posted September 19, 2020 Posted September 19, 2020 I am experiencing that problem too. It seems that the nvidia drivers doesn't get on well with AP. It seems there is no solution to the problem. It's been months without other solution than downgrade your nvidia graphic drivers to an older version. Quote
Andr Posted September 19, 2020 Posted September 19, 2020 5 hours ago, Venyer said: I am experiencing that problem too. It seems that the nvidia drivers doesn't get on well with AP. It seems there is no solution to the problem. It's been months without other solution than downgrade your nvidia graphic drivers to an older version. I have enabled Warp Engine instead of my GPU and Affinity seems to be more stable. As far as I understand GPU is used only for the rendering of the images in the viewport? What am I really missing if I'm not using my GPU with the software? Quote
Venyer Posted September 19, 2020 Posted September 19, 2020 The warp engine makes the program frustratingly slow. It makes the program almost unusable when you want to do anything relatively complex. Quote
Staff Gabe Posted September 21, 2020 Staff Posted September 21, 2020 @Andr It does seem to be the nvidia driver indeed. try updating / rolling back and see if that works. Quote
drpixels Posted September 21, 2020 Posted September 21, 2020 Hi since last update 1.8.5.703 all 3 apps are crashing and closing all the time. I open any of your apps either designer, photo or publisher and same happens, lets say scenario 1. open designer, import a svg created in illustrator or an ai file, designers load it and then closes, in scenario 2 open a tif exported from capture one and same deal it opens and closes inmediatly, or if they open they can't handle big files or multiple photos at the same time or publisher importing from a text file or importing photos, I have to downres some images from 24pm to 4mp to work fast in designer i'm ok since they are for social posting and they will show smaller but if I have to do posters or any other big print i'm concern that I have to stick with adobe or inkscape. Please help, I need to close adobe contract by the end of this year and bought affinity apps because they look like a real alternative but with these problems I can't trust them just yet, can i downgrade the version previous to this one was less buggy. my pc specs because I don't know what info you guys get from the dmp file. AMD FX 8150 8 core 3.6Ghz 32GB Memory ram Nvidia latest drive 456.38 Nvidia 970gtx 4gb GPU 500 SSD for main drive 120ssd for scratch internal hdd caviar black 2tb external usb 3 hdd 4tb x 2 windows 10 pro version 1903 os build 18362.1082 I know by no standards is a new machine but is way above the regular needs for these apps. first crash dmp is photo and second one is designer. d5b10538-21bb-4b4c-b8e9-0870b3e5074c.dmp 674c777e-0604-453a-b53f-8a78bb6a9ec6.dmp Quote
Staff Gabe Posted September 21, 2020 Staff Posted September 21, 2020 @drpixels Same nvidia driver issue. Try what I suggested in my previous comment. Quote
drpixels Posted September 21, 2020 Posted September 21, 2020 1 minute ago, Gabe said: @drpixels Same nvidia driver issue. Try what I suggested in my previous comment. I've tried all those solutions without any success. thanks! Quote
Staff Gabe Posted September 21, 2020 Staff Posted September 21, 2020 The only other workaround is to set the Renderer to Warp in Preferences > Performance. Quote
drpixels Posted September 21, 2020 Posted September 21, 2020 24 minutes ago, Gabe said: The only other workaround is to set the Renderer to Warp in Preferences > Performance. thank you so much, i chang it from nvidia to wrap and everything is holding so far, no more crashing on startup, I'm also testing the version 1.9 now with the nvidia and they are also holding. thank you so much!!!!! Quote
PJRestrepo Posted January 9, 2021 Posted January 9, 2021 (edited) I was having the same problem, but changing from NVIDIA to warp fixed it as well. Thank you, Pedro Edited January 9, 2021 by PJRestrepo Problem fixed by changing from NVIDIA to warp Quote
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