Robert P Posted April 9, 2020 Posted April 9, 2020 I have just upgraded to the latest version of Designer and whenever I click on a number on any of the settings boxes, eg document width, the Windows software keyboard pops up briefly on the screen. It doesn't happen on any of the other Affinity products, only Designer. If I close Designer and start again, the problem stops, but on reboot of PC the problem happens again. I'm using latest version Windows 10. Quote
Staff Callum Posted April 15, 2020 Staff Posted April 15, 2020 Hi Robert P, Welcome to the forums ! This certainly sounds like an odd issue, if possible could you provide a screen recording that shows the popup? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Robert P Posted April 15, 2020 Author Posted April 15, 2020 (edited) @Callum Attached. You will notice that it is sometimes a wide empty white bar and sometimes the software keyboard. I have checked, and the software keyboard is disabled in Windows. It doesn't happen with any other software, including the other 2 Affinity products, and it didn't happen with the previous version of Designer 2020-04-15_16-14-17.mp4 Edited April 15, 2020 by Robert P Tag Quote
Robert P Posted April 15, 2020 Author Posted April 15, 2020 (edited) @Callum I have since discovered that it also happens when selecting a font, but not every time 2020-04-15_22-02-45.mp4 Edited April 15, 2020 by Robert P Tag Quote
Staff Callum Posted April 17, 2020 Staff Posted April 17, 2020 Please could you make sure the below setting isn't enabled. https://answers.microsoft.com/en-us/windows/forum/all/how-to-make-touch-keyboard-popup-when-selecting/5fb6deb9-bdb0-469d-8cc6-d492b466221e Could you also please tell me if you are using a tablet? C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Robert P Posted April 17, 2020 Author Posted April 17, 2020 @Callum I had already disabled the software keyboard. I even tried disabling Touch keyboard and handwriting in services.msc but this gave me problems when using brush dynamics in Photoshop, so I had to re-enable this service. This has now shown me where the problem lies and it also affects Affinity Photo. I have a Wacom Intuos Pro pen and tablet and I had set up an exception in the Wacom pen settings for Designer so that dynamics in the pixel brush would work. The exception is that Windows Ink is enabled. Without the exception there were no dynamics. I then tried Photo. I had no exception set for that, and no popup keyboard. However, dynamics in the brushes didn't work. So I set an exception in Wacom for Photo, and the keyboard popped up! I think therefore the problem lies in the interface with Wacom. I have tried both programs on my laptop, which doesn't have the tablet and there is no problem there. Quote
Staff Callum Posted April 17, 2020 Staff Posted April 17, 2020 I haven't had anyone else report this and we have plenty of users using Wacom. You might want to contact them to see if they know why this might happen. C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.