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Posted

I have just upgraded to the latest version of Designer and  whenever I click on a number on any of the settings boxes, eg document width, the Windows software keyboard pops up briefly on the screen. It doesn't happen on any of the other Affinity products, only Designer. If I close Designer and start again, the problem stops, but on reboot of PC the problem happens again.

I'm using latest version Windows 10. 

  • Staff
Posted

Hi Robert P,

Welcome to the forums !

This certainly sounds like an odd issue, if possible could you provide a screen recording that shows the popup?

Thanks

C

Please tag me using @ in your reply so I can be sure to respond ASAP.

Posted (edited)

@Callum

Attached. You will notice that it is sometimes a wide empty white bar and sometimes the software keyboard.

I have checked, and the software keyboard is disabled in Windows. It doesn't happen with any other software, including the other 2 Affinity products, and it didn't happen with the previous version of Designer

Edited by Robert P
Tag
Posted

@Callum I had already disabled the software keyboard. I even tried disabling Touch keyboard and handwriting in services.msc but this gave me problems when using brush dynamics in Photoshop, so I had to re-enable this service.

This has now shown me where the problem lies and it also affects Affinity Photo. I have a Wacom Intuos Pro pen and tablet and I had set up an exception in the Wacom pen settings for Designer so that dynamics in the pixel brush would work. The exception is that Windows Ink is enabled. Without the exception there were no dynamics. I then tried Photo. I had no exception set for that, and no popup keyboard. However, dynamics in the brushes didn't work. So I set an exception in Wacom for Photo, and the keyboard popped up! I think therefore the problem lies in the interface with Wacom. I have tried both programs on my laptop, which doesn't have the tablet and there is no problem there.

  • Staff
Posted

I haven't had anyone else report this and we have plenty of users using Wacom. You might want to contact them to see if they know why this might happen.

C

Please tag me using @ in your reply so I can be sure to respond ASAP.

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