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Posted

I tried to purchase Affinity Photo a few minutes ago. My bank declined the charge since it was an unusual purchase.

After clearing up the decline, I was charged for the program but received no update from the website that I purchased it. There are no purchases that showed up in my order history but there is a 24.99 charge that is processing in my bank account.

Help would be much appreciated.

Posted

Welcome to the Serif Affinity forums, @KyN.

From what I've seen in similar situations, it would be best for you to email affinity@serif.com to take care of this. Note, though, that it is after their normal business hours so you may not get a response until tomorrow, at the earliest. And given their workload, I can't say how quickly they'll respond.

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
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