tevice Posted April 8, 2020 Share Posted April 8, 2020 I have a document, that when I try to print ctrl+p or file/print, just shutdown designer. this happen a few times.may be is related that I cannot create a artwork in this document. the option to create a artwork is gray and something is missing here. size document is not here. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 8, 2020 Share Posted April 8, 2020 Did you, perhaps, start with a document that had a canvas, and then try to Paste an Artboard into it from another document? Doing that causes problems, though I don't recall seeing anything exactly like you've described. Sean P 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
tevice Posted April 8, 2020 Author Share Posted April 8, 2020 here a video about it. and the file but I do not know way is 24 mb if it is supposedly empty, I deleted everything before save again without objects. a cannot capture video screen. sorry it is a cam video. IMG_5337.MOV TEMPporale.afdesign Quote Link to comment Share on other sites More sharing options...
tevice Posted April 8, 2020 Author Share Posted April 8, 2020 11 minutes ago, walt.farrell said: Did you, perhaps, start with a document that had a canvas, and then try to Paste an Artboard into it from another document? Doing that causes problems, though I don't recall seeing anything exactly like you've described. I am sure it was a new document, but maybe I did paste an artboard, I cannot remember. this happen to me sometimes but it start to happen only o last version 1.8.3.641. when this happen I use to delete the document and paste everything in a new one. just reporting to help fix this but is not a big problem to me. love to affinity Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 8, 2020 Share Posted April 8, 2020 Thanks for the sample document. If you try to add an artboard to it, you will get this popup error message: That is the same error message as in the problem I mentioned above, where you try to paste an Artboard into a document that has only a canvas. Doing that breaks the document. This has been reported to Serif as a bug and logged for further investigation: tevice and Sean P 1 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
tevice Posted April 8, 2020 Author Share Posted April 8, 2020 Understood! and thanks for the explanation. I will avoid do that. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 8, 2020 Share Posted April 8, 2020 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 9, 2020 Staff Share Posted April 9, 2020 Thanks Walt! I've reproduced the issue Tevice on a new document and have updated the information with development and passed your comments over. Thanks for letting us know. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 9, 2020 Share Posted April 9, 2020 You're welcome, Sean. Sean P 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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