Max N Posted April 7, 2020 Share Posted April 7, 2020 __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
walt.farrell Posted April 7, 2020 Share Posted April 7, 2020 I would start by opening File Explorer and examining one of the installer files. Right-click and choose Properties, then look at the Digital Signature (or perhaps just Signature) tab and see if the file is properly signed. If not, the download is corrupt or incomplete, and you need to redownload. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Mark Ingram Posted April 7, 2020 Share Posted April 7, 2020 I think Walt is probably correct, looks like the installer file was corrupt. Link to comment Share on other sites More sharing options...
Max N Posted April 7, 2020 Author Share Posted April 7, 2020 30 minutes ago, Mark Ingram said: I think Walt is probably correct, looks like the installer file was corrupt. I thought about it. Even downloaded repeatedly. The installation of AP and AD failed. __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
Max N Posted April 7, 2020 Author Share Posted April 7, 2020 1 hour ago, walt.farrell said: I would start by opening File Explorer and examining one of the installer files. Right-click and choose Properties, then look at the Digital Signature (or perhaps just Signature) tab and see if the file is properly signed. If not, the download is corrupt or incomplete, and you need to redownload. I downloaded the installation package for AP and AD. The problem was in both cases. The AP package was downloaded again. The error is repeated. I can see the certificate information. __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
Manofjesus Posted April 8, 2020 Share Posted April 8, 2020 I was installed both versions on two PC's - it was flawless, also as previous installations. I notice it can depends from system environment settings. If i set the TEMP drive to SSD - it do not installing. But when the TEMP is system default - it is total ok. I reported some time about such issue. Max N and 4EverMaAT 1 1 Win10 x64 1907, 16G RAM, Core i7 + Wacom Cintiq 12WX Interactive Pen Display - Affinity Photo 1.7.3.481 + Beta 1.8.0.526, Adobe Photoshop CS6, Corel Draw X7, ArtCAM 2015 R2 iOS 13.1.0, iPad Pro 10.5, 64GB + Apple Pencil - Procreate 5.0.2, Affinity Photo 1.7.3, Affinity Designer 1.7.3 Link to comment Share on other sites More sharing options...
krbo Posted April 8, 2020 Share Posted April 8, 2020 I'm confirming a problem, Win7 x64 (no SSD here) will try again later on another location Link to comment Share on other sites More sharing options...
krbo Posted April 8, 2020 Share Posted April 8, 2020 error from an event viewer: Faulting application name: SetupUI.exe, version: 1.8.4.647, time stamp: 0x5e8b26df Faulting module name: KERNELBASE.dll, version: 6.1.7601.24499, time stamp: 0x5d011905 Exception code: 0xe0434352 Fault offset: 0x0000c5af Faulting process id: 0x22b4 Faulting application start time: 0x01d60d91d2df5eab Faulting application path: C:\Users\nkrbavac\AppData\Local\Temp\AffinitySetup\10228658-7985-11ea-9efe-902b34a0b454\SetupUI.exe Faulting module path: C:\Windows\syswow64\KERNELBASE.dll Report Id: 12a5711d-7985-11ea-9efe-902b34a0b454 4EverMaAT 1 Link to comment Share on other sites More sharing options...
walt.farrell Posted April 8, 2020 Share Posted April 8, 2020 Thanks for the additional information. That might help @Mark Ingram figure out what's going wrong. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
krbo Posted April 8, 2020 Share Posted April 8, 2020 first more info for Win7 x64: - I've made two downloads - same behaviour (stopped) - updated .NET framework from 4.7.2 to 4.8 - not helped - install stopped now I tried it on second location with Win 10 x64 v1909 and fresh download - no problem at all - successfully updated! tomorrow I'l bring this download to the first location Link to comment Share on other sites More sharing options...
Max N Posted April 8, 2020 Author Share Posted April 8, 2020 2 hours ago, krbo said: first more info for Win7 x64: - I've made two downloads - same behaviour (stopped) - updated .NET framework from 4.7.2 to 4.8 - not helped - install stopped now I tried it on second location with Win 10 x64 v1909 and fresh download - no problem at all - successfully updated! tomorrow I'l bring this download to the first location I’ll also clarify. Windows 7 64-bit, SSD. __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
Uwe367 Posted April 8, 2020 Share Posted April 8, 2020 I´ve downloaded the Betas now and the Installation went with both Apps (AP & AD) without any Problems. My System: Win 10 Home, Version 1909, Systembuild 18363.752 Have a nice day. Ich wünsche einen schönen Tag. Link to comment Share on other sites More sharing options...
walt.farrell Posted April 8, 2020 Share Posted April 8, 2020 31 minutes ago, Max N said: I’ll also clarify. Windows 7 64-bit, SSD. So it seems to be a Win 7 problem, specifically. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Max N Posted April 8, 2020 Author Share Posted April 8, 2020 2 hours ago, walt.farrell said: So it seems to be a Win 7 problem, specifically. It seems that the problem is really only ours. All previous updates were installed without problems. __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
TEcHNOpls Posted April 8, 2020 Share Posted April 8, 2020 Can confirm, Win7 fails to install. As much as it's not supported, it would be a real bummer that installer problems are the cause for keeping older versions untill I can safely upgrade (which I can't really do now until I upgrade my HW, which needs to wait due to reasons known). "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
Mark Ingram Posted April 8, 2020 Share Posted April 8, 2020 OK - so everyone with a problem is on Windows 7? We didn't intentionally break Windows 7 (despite it being out of support), so we'll look at what we changed (the 1.8.4 installers have more logging in them to help diagnose problems, so chances are we used a function that isn't available in Windows 7). TEcHNOpls, Max N, walt.farrell and 2 others 3 2 Link to comment Share on other sites More sharing options...
krbo Posted April 8, 2020 Share Posted April 8, 2020 I suspect .NET problem as it's error is also in my event log together with one I posted above first fires .NET error then kernel oh, and I must point out this is my first ever install problem with AP since the first public 1.5 beta on Win OS - it's a remarkably excellent job during these years!!! Mark Ingram 1 Link to comment Share on other sites More sharing options...
TEcHNOpls Posted April 9, 2020 Share Posted April 9, 2020 15 hours ago, Mark Ingram said: OK - so everyone with a problem is on Windows 7? We didn't intentionally break Windows 7 (despite it being out of support), so we'll look at what we changed (the 1.8.4 installers have more logging in them to help diagnose problems, so chances are we used a function that isn't available in Windows 7). I never though you'd break that intentionally (unless you really need something from Win10 to continue development). It's just that it's not officially supported so you may feel like it's not really needed. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
killzen Posted April 27, 2020 Share Posted April 27, 2020 On 4/8/2020 at 4:25 PM, Mark Ingram said: OK - so everyone with a problem is on Windows 7? We didn't intentionally break Windows 7 (despite it being out of support), so we'll look at what we changed (the 1.8.4 installers have more logging in them to help diagnose problems, so chances are we used a function that isn't available in Windows 7). Enclosed find error window on a Windows 7 box I run Light travels faster than sound. That's why someone can look bright until you hear them speak. Link to comment Share on other sites More sharing options...
Sunshine Kid Posted August 3, 2020 Share Posted August 3, 2020 Mine di okay on Windows 7 but I could only update Publisher 1.8.4 on Windows 10. AD and AP but gad errors. Link to comment Share on other sites More sharing options...
Sunshine Kid Posted August 3, 2020 Share Posted August 3, 2020 I get this message and I have all 3 products installed. Why did one (Publisher) install but not the other 2? Link to comment Share on other sites More sharing options...
walt.farrell Posted August 3, 2020 Share Posted August 3, 2020 That's not an error, @Sunshine Kid. It's just the way you have Windows configured. You can follow the link to change that setting. There's an Affinity FAQ about that message, I think, but I can't find it right now from my phone. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Mark Ingram Posted August 3, 2020 Share Posted August 3, 2020 Are you running Windows S-mode? Link to comment Share on other sites More sharing options...
Sunshine Kid Posted August 31, 2020 Share Posted August 31, 2020 I got it working now. I restarted the computer and everything is fine now. Really weird there for a moment. Thanks, C Link to comment Share on other sites More sharing options...
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