Stratosf8 Posted April 6, 2020 Share Posted April 6, 2020 (edited) After installing the 1.8.3 update on the Affinity publisher, I am unable to export PDF files that were exported simply fine before the update, without rasterizing the whole PDF. If I don't rasterize the file, I am greeted with the following message every time, no matter what I try to change: "An error has occurred while exporting to...". Is there anyone else experiencing the same problem? Or is there any recommended fix? Thanks for your time Edited April 6, 2020 by Stratosf8 Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted April 6, 2020 Staff Share Posted April 6, 2020 Hi @Stratosf8, Can you upload the file you are attempting to export here and I'll take a look Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Stratosf8 Posted April 6, 2020 Author Share Posted April 6, 2020 2 minutes ago, Jon P said: Hi @Stratosf8, Can you upload the file you are attempting to export here and I'll take a look Thanks I am uploading it right now, thanks for the quick reply! Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted April 6, 2020 Staff Share Posted April 6, 2020 It's exporting fine for me to most default profiles here. Can you re-upload it but with the images embedded? What PDF preset are you exporting to? Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Stratosf8 Posted April 6, 2020 Author Share Posted April 6, 2020 (edited) I am using the PDF digital-high quality preset, but it's not working with any of the available presets no matter what I choose. Edited April 6, 2020 by Stratosf8 typo Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted April 6, 2020 Staff Share Posted April 6, 2020 Thanks, I can reproduce it with the file with the embedded images in. It's struggling to embed the ICC profile on the Weapon Master png, this is the sRGB IEC61966-2-1 black scaled profile. You can rasterise or change the profile on this image to export it for now If you choose to convert it to CMYK on export it should also export fine. I've passed this onto the devs, as we made a couple of changes in this area which I think has exposed this error. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Stratosf8 Posted April 6, 2020 Author Share Posted April 6, 2020 42 minutes ago, Jon P said: Thanks, I can reproduce it with the file with the embedded images in. It's struggling to embed the ICC profile on the Weapon Master png, this is the sRGB IEC61966-2-1 black scaled profile. You can rasterise or change the profile on this image to export it for now If you choose to convert it to CMYK on export it should also export fine. I've passed this onto the devs, as we made a couple of changes in this area which I think has exposed this error. Thank you, that fixed the issue and I can finally export it as normal. Jon P 1 Quote Link to comment Share on other sites More sharing options...
runnoft Posted April 7, 2020 Share Posted April 7, 2020 Experiencing the exact same issue, how annoying. Wasn't a problem with 1.8.2, but after updating to 1.8.3 I can no longer export as a PDF. Help, please! Quote Link to comment Share on other sites More sharing options...
Arthurhashisbirthdaytoday Posted April 8, 2020 Share Posted April 8, 2020 Same issue here, never had any problems with exporting pdf's up until the conversion to 1.8.3.... Always hate it when people only report having the same problems as the ones that previous reported the issue, without a solution, but in this case it might be of help to the Affinity Publisher designers that it definitely is not a coincidence as it seems! Keep up the good work! Quote Link to comment Share on other sites More sharing options...
runnoft Posted April 9, 2020 Share Posted April 9, 2020 (edited) On 4/8/2020 at 1:35 AM, Arthurhashisbirthdaytoday said: "Same issue here, never had any problems with exporting pdf's up until the conversion to 1.8.3.... Always hate it when people only report having the same problems as the ones that previous reported the issue, without a solution, but in this case it might be of help to the Affinity Publisher designers that it definitely is not a coincidence as it seems!" My apologies, but there are no other resources or support levels available. I've tested the same document in Designer and experiences zero issues. HELP PLEASE!!! Edited April 9, 2020 by runnoft Quote Link to comment Share on other sites More sharing options...
IanS Posted April 10, 2020 Share Posted April 10, 2020 Same here... very annoying as this pdf is supposed to be uploaded tonight... Quote Link to comment Share on other sites More sharing options...
runnoft Posted April 10, 2020 Share Posted April 10, 2020 If you're on a Mac, you can still 'Print' and save as a PDF. Unfortunately, I need access to hyperlinks and this solution doesn't transfer using this method. Adobe Acrobat can add them, but it's a nightmare when you need to make multiple versions of each document. Silence from Affinity, disappointing. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted August 6, 2020 Staff Share Posted August 6, 2020 We have made fixes/improvements to this area (File fails to export ICC profile for PDF 1.6/1.7) of the program in the latest release. The fixes and how to update are described in these forum posts. Affinity Publisher 1.8.4 for Windows ( Microsoft Store and Affinity Store ) Affinity Publisher 1.8.4 for macOS ( Mac App Store and Affinity Store ) We would appreciate you checking that this issue has now been resolved for you. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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