Nicola1947 Posted April 3, 2020 Share Posted April 3, 2020 (edited) I have been working on a catalog in Publisher and exporting it to a PDF file without problems until today when I upgraded to version 1.8.2. When I try to export to PDF now no matter what I do I keep on getting the message " An error occurred while exporting to: (drive and file name). Never had this problem before, I'm running Windows 10 with latest updates. The file I'm trying to export is 6.8GB as a *.afpub. Please let me know what can be done to fix this. Edited April 3, 2020 by Nicola1947 spelling errors Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted April 7, 2020 Staff Share Posted April 7, 2020 Can you follow the steps in this FAQ article, this will create a txt file for you to send me in a PM so I can take a look, this should hopefully narrow down the cause of the issue. Quote Link to comment Share on other sites More sharing options...
Nicola1947 Posted April 26, 2020 Author Share Posted April 26, 2020 I sent the requested file ( PDFlib.txt ) weeks ago and have not heard from anyone as to whether the problem is just mine or it's a real problem with Publisher V 1.8.3 or that anyone actually did receive the file. In case the file never got you the support people I've included it again. pdflib.log Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 28, 2020 Share Posted April 28, 2020 From that log file, it looks like there's a problem with one of the images in the PDF. What I see (though I'm not an expert) is an error message saying: Quote "ICC profile for image file 'C:\Users\4nsan\AppData\Local\Temp\PdfIm_1486.jpg' doesn't match image data" and the ICC profile it seems to be trying to use is: /Serif/profile/Coated FOGRA39 (ISO 12647-2:2004) I don't know if that will help you figure out what's going on. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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