RcAbdulkh Posted April 3, 2020 Share Posted April 3, 2020 I bought the Affinity designer around a month ago. It was working fine for a while. Now the app keeps crashing. I’ll open the app for about 20 seconds and it’ll crash. Or I’ll toggle a layer visibility on and off a few times, then crash. If I try to do anything, it’s pointless because it’ll crash without saving. I got the latest version, 4.0 with a recent update but nothing changed. Turned the iPad on and off, but the app still crashes. Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted April 3, 2020 Share Posted April 3, 2020 2 hours ago, RcAbdulkh said: I bought the Affinity designer around a month ago. It was working fine for a while. Now the app keeps crashing. I’ll open the app for about 20 seconds and it’ll crash. Or I’ll toggle a layer visibility on and off a few times, then crash. If I try to do anything, it’s pointless because it’ll crash without saving. I got the latest version, 4.0 with a recent update but nothing changed. Turned the iPad on and off, but the app still crashes. The latest version is 1.8.3, not sure what 4.0 you are referring to? Have you tried a Forced Restart of your iPad? Did it make any difference? Force Restart iPad On older iPads this is done by pressing home and power buttons continuously until you see the Apple logo. On new iPads it is volume up, volume down then press power until Apple logo appears,https://support.apple.com/en-gb/guide/ipad/ipad63d30b5a/ios Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 3, 2020 Author Share Posted April 3, 2020 I already tried force restart. Haven't added any new apps since downloading affinity. Other apps are factory apps and they aren't malfunctioning. Only Affinity. Started recently since using fx on objects in my scenes. I have plenty of memory on my ipad. Only used 16 gigs out of over 500 gigs. Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 3, 2020 Share Posted April 3, 2020 Is it crashing on one file or also on new files? Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 4, 2020 Author Share Posted April 4, 2020 It seems to work fine on a different file. All i did was draw on another file with no Fx or shadows and the app didn't crash. Is there supposed to be some sort of limit on how many fx u can add to your work? Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 4, 2020 Share Posted April 4, 2020 1 hour ago, RcAbdulkh said: Is there supposed to be some sort of limit on how many fx u can add to your work? No, but sometimes a glitch can occur that causes issues with the file. If it’s just the one file you could save the file as a .afdesign file and attach it here. If mods can replicate the fault they can give it to developers to find a cause and fix it. 🙂 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 4, 2020 Author Share Posted April 4, 2020 Bedroom Mickey.afdesign Quote Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 4, 2020 Author Share Posted April 4, 2020 Did u get the file? Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 5, 2020 Share Posted April 5, 2020 5 hours ago, RcAbdulkh said: Did u get the file? No. Could you reattach the file. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 5, 2020 Author Share Posted April 5, 2020 Here it is again...if it works Bedroom_Mickey.afdesign Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 5, 2020 Share Posted April 5, 2020 Yes I can get it to crash. Turning on all layers and zooming did it one time. Turning on layers and moving a layer did it another time. Hopefully Mods can find a cause/reason. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 6, 2020 Author Share Posted April 6, 2020 The app is now crashing on another file and i didn't add any fx to it. All i did was draw a few lines and the app crashed. Zdendas89 1 Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 6, 2020 Share Posted April 6, 2020 Mods are a slow with all the Covid crap going on. They’ll get here eventually.🙂 Seth Hendrick 1 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 27, 2020 Author Share Posted April 27, 2020 Any update on fixing crashes? Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 27, 2020 Share Posted April 27, 2020 Change your original post heading to 'My file is causing app to crash repeatedly'. That should gets mods attention. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 29, 2020 Author Share Posted April 29, 2020 I don’t know how to change the original post. I tried clicking on the post but nothing happens. I don’t do a lot of forum chats. Quote Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 29, 2020 Author Share Posted April 29, 2020 These crashes are really becoming annoying at this point. Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 29, 2020 Share Posted April 29, 2020 Your post should have : Quote, Edit, Options. Just tap edit and then you can change the heading. 🙂 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 29, 2020 Staff Share Posted April 29, 2020 Hi RcAbdulkh, Sorry for the delay in responding, I've just been trying your document on a first gen 12.9" iPad Pro and cannot get your file to crash. I've been zooming in and out and moving objects around for a few minutes without any form of crashing. What model iPad are you using? If you go to Settings > About can you let us know what is says under 'Model Number'? Lastly are you able to use the iPad's screen recorder to get a recording that demonstrates the steps you're taking to make the software crash with this document? Thanks Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 29, 2020 Share Posted April 29, 2020 On 4/5/2020 at 7:49 PM, DM1 said: Yes I can get it to crash. Turning on all layers and zooming did it one time. Turning on layers and moving a layer did it another time. 22 minutes ago, Sean P said: I've just been trying your document on a first gen 12.9" iPad Pro and cannot get your file to crash. I've been zooming in and out and moving objects around for a few minutes without any form of crashing. Hi Sean, I was able to crash using steps above. Moving layers was performed in layer studio. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 29, 2020 Staff Share Posted April 29, 2020 47 minutes ago, DM1 said: Hi Sean, I was able to crash using steps above. Moving layers was performed in layer studio. Unfortunately I had tried that - enabled all layers and just continually zoomed in and out whilst moving objects. Is it quick and easy for you to reproduce? If so could you attach a video please? Quote Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 29, 2020 Author Share Posted April 29, 2020 Here’s the video. This app will crash on any file I make after I have made a certain amount of drawings and include color. IMG_0346.MP4 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 30, 2020 Staff Share Posted April 30, 2020 Thanks for that video - just tried the exact same steps (as good as I can tell) and still no crashing here. What model iPad are you using? If you go to Settings > About can you let us know what is says under 'Model Number'? Are you using an Apple Pencil at all, or any other type of Pencil device? If so which model is that? Also could you attach some of the crash reports? They can be found in Settings > Privacy > Analytics & Improvements > Analytics Data - they will be prefixed with the name Designer iPad- followed by the date and time of the crash. So for example: Designer iPad-2020-04-29-140959.ips. If you could attach a few of these then I can pass those on to development. RPReplay_Final1588230666.MP4 Quote Link to comment Share on other sites More sharing options...
RcAbdulkh Posted April 30, 2020 Author Share Posted April 30, 2020 I’m using an iPad Apple Pencil when drawing in the Affinity App and it doesn’t show any other info other than it’s an Apple pencil. The iPad model number is iPad Pro 12.9 3rd generation. Model number MTFP2LL/ATrying to figure out how to send the report. I’ll send this brief video for now. Not sure if it helps IMG_0347.MP4 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 30, 2020 Staff Share Posted April 30, 2020 Thanks for that - you can use the Share button in the top right of that dialog to Save them to Files or other locations. Is it the Apple Pencil 2nd Gen (with magnetic charger), and does the application crash if you use your fingers at all instead of the Pencil? Quote Link to comment Share on other sites More sharing options...
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