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iPad Affinity designer App crashing


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I bought the Affinity designer around a month ago. It was working fine for a while. Now the app keeps crashing. I’ll open the app for about 20 seconds and it’ll crash. Or I’ll toggle a layer visibility on and off a few times, then crash. If I try to do anything, it’s pointless because it’ll crash without saving. I got the latest version, 4.0 with a recent update but nothing changed. Turned the iPad on and off, but the app still crashes. 

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2 hours ago, RcAbdulkh said:

I bought the Affinity designer around a month ago. It was working fine for a while. Now the app keeps crashing. I’ll open the app for about 20 seconds and it’ll crash. Or I’ll toggle a layer visibility on and off a few times, then crash. If I try to do anything, it’s pointless because it’ll crash without saving. I got the latest version, 4.0 with a recent update but nothing changed. Turned the iPad on and off, but the app still crashes. 

The latest version is 1.8.3, not sure what 4.0 you are referring to?

Have you tried a Forced Restart of your iPad? Did it make any difference? 

 

Force Restart iPad
On older iPads this is done by pressing home and power buttons continuously until you see the Apple logo. 
On new iPads it is volume up, volume down then press power until Apple logo appears,
https://support.apple.com/en-gb/guide/ipad/ipad63d30b5a/ios

 

 

My dad always told me, a bad workman always blames their tools….

Just waiting for Ronny Pickering…..

Affinity Photo, Designer, Publisher 1.10 and 2.2 beta on macOS Sonoma 14.0 Beta on M1 Mac Mini 16GB 1TB
Affinity Photo, Designer, Publisher 1.10 and 2.2 beta  on Windows 10 Pro.
Affinity Photo, Designer, Publisher 2.2 beta on M1 iPad Pro 11” on iPadOS 17.0 beta 
 

https://www.facebook.com/groups/AffinityForiPad

https://www.facebook.com/groups/AffinityPhoto/

The hardest link to find https://affinity.help

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I already tried force restart. 

Haven't added any new apps since downloading affinity.

Other apps are factory apps and they aren't malfunctioning. Only Affinity.

Started recently since using fx on objects in my scenes.

I have plenty of memory on my ipad. Only used 16 gigs out of over 500 gigs.

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1 hour ago, RcAbdulkh said:

Is there supposed to be some sort of limit on how many fx u can add to your work?

No, but sometimes a glitch can occur that causes issues with the file. If it’s just the one file you could save the file as a .afdesign file and attach it here. If mods can replicate the fault they can give it to developers to find a cause and fix it. 🙂

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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5 hours ago, RcAbdulkh said:

Did u get the file?

No. Could you reattach the file.

0C8FE561-E126-4C14-80C0-759667A16697.png

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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Yes I can get it to crash. Turning on all layers and zooming did it one time. Turning on layers and moving a layer did it another time. Hopefully Mods can find a cause/reason.

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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Mods are a slow with all the Covid crap going on. They’ll get here eventually.🙂

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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  • 3 weeks later...

Change your original post heading to 'My file is causing app to crash repeatedly'. That should gets mods attention. 

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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Your post should have : Quote, Edit, Options.

Just tap edit and then you can change the heading. 🙂

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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  • Staff

Hi RcAbdulkh,

Sorry for the delay in responding, I've just been trying your document on a first gen 12.9" iPad Pro and cannot get your file to crash. I've been zooming in and out and moving objects around for a few minutes without any form of crashing.

What model iPad are you using? If you go to Settings > About can you let us know what is says under 'Model Number'?

Lastly are you able to use the iPad's screen recorder to get a recording that demonstrates the steps you're taking to make the software crash with this document?

Thanks

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On 4/5/2020 at 7:49 PM, DM1 said:

Yes I can get it to crash. Turning on all layers and zooming did it one time. Turning on layers and moving a layer did it another time.

 

22 minutes ago, Sean P said:

I've just been trying your document on a first gen 12.9" iPad Pro and cannot get your file to crash. I've been zooming in and out and moving objects around for a few minutes without any form of crashing.

Hi Sean, I was able to crash using steps above. Moving layers was performed in layer studio.

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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  • Staff
47 minutes ago, DM1 said:

 

Hi Sean, I was able to crash using steps above. Moving layers was performed in layer studio.

Unfortunately I had tried that - enabled all layers and just continually zoomed in and out whilst moving objects. Is it quick and easy for you to reproduce? If so could you attach a video please? 

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  • Staff

Thanks for that video - just tried the exact same steps (as good as I can tell) and still no crashing here. What model iPad are you using? If you go to Settings > About can you let us know what is says under 'Model Number'? Are you using an Apple Pencil at all, or any other type of Pencil device? If so which model is that?

Also could you attach some of the crash reports? They can be found in Settings > Privacy > Analytics & Improvements > Analytics Data - they will be prefixed with the name Designer iPad- followed by the date and time of the crash. So for example: Designer iPad-2020-04-29-140959.ips.

If you could attach a few of these then I can pass those on to development.

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I’m using an iPad Apple Pencil when drawing in the Affinity App and it doesn’t show any other info other than it’s an Apple pencil. The iPad model number is iPad Pro 12.9 3rd generation. Model number MTFP2LL/ATrying to figure out how to send the report. I’ll send this brief video for now. Not sure if it helps

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  • Staff

Thanks for that - you can use the Share button in the top right of that dialog to Save them to Files or other locations. Is it the Apple Pencil 2nd Gen (with magnetic charger), and does the application crash if you use your fingers at all instead of the Pencil?

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