Purchasing a product

[Mohamed Ibrahim]

I Can't Purchase Affinity Designer
In Checkout Page, there is no any way to finish payment (I Captured whole page screenshot)
I Tried 4 accounts, and 3 browsers (2 PC & 1 Mobile) but all the same.

[SFurniss]

It looks like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. 

 

This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Before trying again you may wish to check your browser is up to date 

 

If you would like us to manually place an order for you please  email affinity@serif.com

[StevenS]

Following on from what my colleague advised, please select one of the options displayed from your image (as highlighted below).

If you still find that you cannot place an order, please contact us directly and we can see what we can do.

 

[Mohamed Ibrahim]

-my browser is up to date
-i didn't typed any Credit card number , that means i 'm not waiting for bank to realises my money 

i don't Understand you Correctly (my English is bad) and  your reply is Detailed
but i replied to what i had understand,

[Mohamed Ibrahim]

9 minutes ago, StevenS said:

Following on from what my colleague advised, please select one of the options displayed from your image (as highlighted below).

If you still find that you cannot place an order, please contact us directly and we can see what we can do.

 

I have Choose both before, but In the end nothing happend .

[Mohamed Ibrahim]

17 minutes ago, SFurniss said:

It looks like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. 

 

This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Before trying again you may wish to check your browser is up to date 

 

If you would like us to manually place an order for you please  email affinity@serif.com

-my browser is up to date
-i didn't typed any Credit card number , that means i 'm not waiting for bank to realises my money 

i don't Understand you Correctly (my English is bad) and  your reply is Detailed
but i replied to what i had understand,
And if it keep Doing This i will Buy it directly Manually

[walt.farrell]

Your first screenshot has some strange things shown.

1. You have the "Sign Out" button next to the email address, which implies that you are signed in to the store using an existing account. If it was a new account, the button would read "Change" not "Sign Out".
2. However, you also have the "Let's Keep In Touch" box, which implies that the account is new, not an existing one.
3. But for a new account, you are missing the next section below the "Let's Keep In Touch" box:
   
4. And below that you would have a section for the payment details.

 

Do you perhaps need to scroll down?

 

[Mohamed Ibrahim]

3 minutes ago, walt.farrell said:

Your first screenshot has some strange things shown.

1. You have the "Sign Out" button next to the email address, which implies that you are signed in to the store using an existing account. If it was a new account, the button would read "Change" not "Sign Out".
2. However, you also have the "Let's Keep In Touch" box, which implies that the account is new, not an existing one.
3. But for a new account, you are missing the next section below the "Let's Keep In Touch" box:
   
4. And below that you would have a section for the payment details.

 

Do you perhaps need to scroll down?

 

Look I just Created the account,
but i signed out and logged in many times
because it keeps don't show me  the Payment Details section

and The "Let's Keep In Touch" box when i select YES or NO , Nothing Happens

Then (If You Know How) Can you tell me how to buy it Manually from affinity@serif.com  As SFurniss Said.

[walt.farrell]

5 minutes ago, Mohamed Ibrahim said:

Then (If You Know How) Can you tell me how to buy it Manually from affinity@serif.com  As SFurniss Said.

Thanks for the additional details. Perhaps you've found a website bug they need to address.

In any case, as SFurniss said, if you email them they can help you.

[Mohamed Ibrahim]

8 hours ago, SFurniss said:

It looks like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. 

 

This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Before trying again you may wish to check your browser is up to date 

 

If you would like us to manually place an order for you please  email affinity@serif.com

i Typed to affinity@serif.com  from Gmail and they asked me to give them my country and the payment method which i prefer and i answered  (Egypt and Visa Debit Card but didn't Give the numbers) but they didn't answer yet

and the problem still not fixed
is there any way to get Affinity Designer from Serif?

[walt.farrell]

55 minutes ago, Mohamed Ibrahim said:

but they didn't answer yet

If the website doesn't work for you and you want to buy directly from Serif, then I think you'll need to wait.

They are very busy, and having to work from home rather than the office complicates some processing.

Also, for some functions, they may only be working during normal business hours in the UK.

[Asheesh]

I am facing the same issue with the payment gateway. 

The website says that try other payment method. But when I clicked on "pay with PayPal" it was showing the processing screen and is not moving forward.

Please solve this problem .

Edited April 7, 2020 by Asheesh

[SFurniss]

If you are having problems with the 3d secure check and the advice above is not working, please email affinity@serif.com. We will get back to you as soon as we can.

[Mohamed Ibrahim]

Thank You, All People tried to help me .

I Tried to contact affinity@serif.com but they didn't answer as i said before.

But My Problem Solved,
When I have changed my router DNS to Google DNS.

[Javier Sánchez]

Well, another one with the same problem.

I had try to purchase Affinity Designer on two occasions and in both was rejected because my credit card don't autorize it, but in bank's account appeared the transactions. Twice.

I've the Opera's last version and two charges on my bank... I want to purchase the Designer but need some garantee that all work correctly.