No submenu icon

[MarcT]

Hello,

I don't know why, but I don't have a submenu icon... but the submenu still appears if I click in the area where the icon is supposed to be present.

Example with the "Text style" panel (the problem is present for all panels).

Mac OS : 10.15.4

Affinity Publisher : 1.8.2 (french version)

Bye.

[Old Bruce]

That is weird. My experience is that a lot of 'bugs' in the panels like this one can be fixed by using View > Studio > Reset Studio.

[MarcT]

12 hours ago, Old Bruce said:

That is weird. My experience is that a lot of 'bugs' in the panels like this one can be fixed by using View > Studio > Reset Studio.

Since I started using Affinity publisher, both in Beta version and in final version (1.7.x or 1.8.x), I never have a submenu icon. Resetting the Studio or app preferences doesn't change anything.

Edited April 2, 2020 by MarcT

[Old Bruce]

5 hours ago, MarcT said:

Since I started using Affinity publisher, both in Beta version and in final version (1.7.x or 1.8.x), I never have a submenu icon. Resetting the Studio or app preferences doesn't change anything.

Wow, this makes me wonder if it is a problem with the OS. I am running 10.12.6 and 10.14.6 Were you running 10.15.xx when you first started using Publisher?

[MarcT]

19 hours ago, Old Bruce said:

Wow, this makes me wonder if it is a problem with the OS. I am running 10.12.6 and 10.14.6 Were you running 10.15.xx when you first started using Publisher?

My Mac is new and I have always run mac OS Catalina. So yes, I've always had this problem since I started using Affinity Publisher, because I've always been on macOS 10.15.X.

[Gabe]

Hi @MarcT,

Did you purchase the app from the Mac App Store or the Affinity Store?

If you purchased from the Mac App Store could you try these steps please:

Go to Macintosh HD\Users\username\Library\Containers\
rename the 'com.seriflabs.affinityPublisher' folder to 'com.seriflabs.affinityPublisher.old'
Start Publisher
This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Publisher shows the icon now, could you zip up and attach a copy of the 'com.seriflabs.affinityPublisher.old' folder please?

Instead if you purchased from the Affinity Store could you try these steps please:

Go to Macintosh HD\Users\username\Library\Application Support\
rename the 'Affinity Publisher' folder to 'Affinity Publisher Old'
Start Publisher
This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. IIf Publisher shows the icon now, could you zip up and attach a copy of the 'Affinity Publisher Old' folder please?