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melmess

Folder disappear by starting affinity photo and designer

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Posted (edited)

Hello,

i have a problem with the programs after starting them. when i want to open a file all my folders and folder-names are disappeard so i can`t use the programs.

a spooky effect: when i start adobe indesign the problem is solved... 😳

I use the latest release 1.8.2

System:
Windows 10 home
intel core i7 x64

please can someone help me...

 

AffinityPhoto.PNG

Edited by melmess

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20 hours ago, melmess said:

😳

Hey melmess, welcome to the Affinity Forums!

This is also my current face! 

I have a weird feeling I've seen this before—a long time ago. I will try and track down the old thread I'm thinking about. Have you restarted the machine since this issue appeared? Were you using an older version (such as 1.7) without issue?

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3 hours ago, Chris B said:

I have a weird feeling I've seen this before—a long time ago. I will try and track down the old thread I'm thinking about. Have you restarted the machine since this issue appeared? Were you using an older version (such as 1.7) without issue?

You might also want to take a look at some of the responses in this one from last week, Chris:

 


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.650 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.650 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.651 Beta.

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Posted (edited)

hi,

so i checked my grafic-driver and deactivate my AMD Radeon: affinity photo works, so no problems with the folder etc.

than i start adobe designer: folder disappear

than i start adobe indesign and all folders are back...

so what`s the 😫 problem?

AffinityPrograms.PNG

AffinityPrograms_afterStartIndesign.PNG

Edited by melmess

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Long shot, but do you still have Segoe UI font installed? I believe this is the default Windows Explorer font. If that is missing, or broken, it could cause issues. 

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I have no problems in Photo and Designer under windows 10.


Windows 10. 64 bits.  Intel core i5 - 4570 cpu , 3.2 Ghz.
Ram: 28 GB -  27" and 24" screens
Nvidea 1050 TI Gpu - XP-Pen star03
Affinity Photo - Designer -  ArtRage 6

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