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two panels of the brush in AD


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  • Moderators

Hi Tatyana,

Do you remember what you were doing at the time to cause the duplicate panels? If you close them both down then go to View > Studio > Brushes does it return with a single panel?

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Вы помните, что вы делали в то время, чтобы вызвать дубликаты панелей? Если вы закроете их оба, перейдите в меню «Просмотр»> «Студия»> «Кисти». Вернется ли он с одной панелью?

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  • Moderators

Thanks for the video - unfortunately I'm still unable to reproduce even after switching my language to Russian. Would it be possible for you to zip up and attach a copy of your Application Data please? This can be found in the following location:

Mac App Store:
\Users\username\Library\Containers\com.seriflabs.affinitydesigner\

Affinity Store:
\Users\username\Library\Application Support\Affinity Designer

I've created a link to our internal Dropbox account below that you can upload to:
https://www.dropbox.com/request/P2ebCmh0n95obnrgAyJo

Thanks!

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Hello! I sent you the files by the link that you wrote, but I'm not sure that I am sending the necessary files, my Mac cannot find the files by the search that you wrote, I did it manually.

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  • Moderators

Unfortunately that doesn't contain the files I need. You need to make sure to change the 'username' part of the link to the home directory name for the one on your Mac. I believe the link below should take you to a folder - could you archive all the files and folders inside please?

\Users\tatyana\Library\Containers\com.seriflabs.affinitydesigner\Data\Library\Application Support\

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Unfortunately, my Mac cannot find the information folder you need. My Mac was rebooted several times, and also tried various search methods, but it did not give any results, I honestly am completely confused. I reset all program settings, and it helped, the second panel no longer appears. Hooray!
Take care of yourself!

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