hstupno Posted March 28, 2020 Share Posted March 28, 2020 Hey There, I purchased the Publisher app back in July of 2019 and it has yet to properly install in my Applications folder on my iMac. I drag and drop the App into my Applications folder, but it only creates an alias. So, each time I open the alias, it has to reinstall. Is there another way to "install" the app so it's actually on my hard drive? Thank you, Heidi Link to comment Share on other sites More sharing options...
fde101 Posted March 29, 2020 Share Posted March 29, 2020 Hi @hstupno, welcome to the forums! If you are trying to install a purchased app, the first thing I would point out is that you are in the wrong section of the forum - this section is specifically for issues encountered while testing beta (unreleased) versions of the software. This thread probably should have gone here: https://forum.affinity.serif.com/index.php?/forum/51-customer-service-accounts-and-purchasing/ I'm a bit lost on how you would get an alias with a simple drag. To begin with, where did you purchase Publisher (app store or Serif web site)? Link to comment Share on other sites More sharing options...
hstupno Posted March 29, 2020 Author Share Posted March 29, 2020 I apologize for posting in the wrong forum. I'll go elsewhere. I TOO am highly confused as to why when I drag the app to my Applications folder it is only producing an alias. I have never seen this before in all my 40+ years of computer usage. I believe I purchased the app directly off the Serif web site. I can USE the app, but it's always from an alias and I always have to keep the .dmg file open. Thanks anyway. Sorry about the forum mistake. Heidi fde101 1 Link to comment Share on other sites More sharing options...
vonBusing Posted April 2, 2020 Share Posted April 2, 2020 Maybe you solved that, but did you try Copy and Paste (cmd-C with the app selected on the dmg and then cmd-V in the Application folder) instead of drag and drop? Link to comment Share on other sites More sharing options...
walt.farrell Posted April 2, 2020 Share Posted April 2, 2020 On 3/29/2020 at 11:18 AM, hstupno said: I TOO am highly confused as to why when I drag the app to my Applications folder it is only producing an alias. I have never seen this before in all my 40+ years of computer usage. I believe I purchased the app directly off the Serif web site. I can USE the app, but it's always from an alias and I always have to keep the .dmg file open. Perhaps you're not installing it correctly. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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