SteveL Posted March 28, 2020 Share Posted March 28, 2020 I have been having difficulty in updating Publisher - always getting 'Setup Failed' ..... Following advice I have uninstalled Publisher and tried to reinstall. It is still failing - now I have no Publisher at all ... disaster .... please help. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2020 Share Posted March 28, 2020 Assuming you're using Windows, the suggestions in this FAQ entry should help: https://affin.co/WinSetupFailed Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SteveL Posted March 28, 2020 Author Share Posted March 28, 2020 Yes - Windows10 ... problem is that I can't even re-install Publisher .... tried updating as above .... always failed .... Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted March 28, 2020 Share Posted March 28, 2020 @SteveL Just to confirm: you have followed ALL the steps in that FAQ, including using the Microsoft Uninstall Troubleshooter? This latter has proved to be the ultimate solution for a number of users but I accept, it may not work in your case, for some unknown reason. Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2020 Share Posted March 28, 2020 42 minutes ago, SteveL said: Yes - Windows10 ... problem is that I can't even re-install Publisher .... tried updating as above .... always failed .... How does it fail? And at what step in the FAQ? More details, please. ("Failed" is far too vague.) If it gets as far as saying "Setup Failed", then what does the SetupUI.log file show? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SteveL Posted March 28, 2020 Author Share Posted March 28, 2020 Thanks Walt - "Setup Failure" each time ... I am now looking in to how I access the setup log (a mystery at the mo). Now located the setup log ... but I'm afraid I can't make sense of it! (Attached) Any advice extremely welcomed .... I will endeavour to contact Serif Monday .... in the meantime I am Publisher-lost Thanks again SetupUI.log Quote Link to comment Share on other sites More sharing options...
SteveL Posted March 28, 2020 Author Share Posted March 28, 2020 Hey folks - it's working - used Troubleshooter. All OK Thanks Jeff and Walt for your advice and support. Keep well and safe .... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2020 Share Posted March 28, 2020 15 minutes ago, SteveL said: "Setup Failure" each time ... I am now looking in to how I access the setup log (a mystery at the mo). Now located the setup log ... but I'm afraid I can't make sense of it! (Attached) You're welcome. Error: The older version of Affinity Publisher cannot be removed. Contact your technical support group. Assuming you've followed the steps in the FAQ (reboot, run as administrator, etc.) you'll probably need to use the Microsoft Uninstall Troubleshooter that the FAQ mentions. Edit: Oops. Cross-posted. Glad to hear it worked. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SteveL Posted March 28, 2020 Author Share Posted March 28, 2020 👍 Quote Link to comment Share on other sites More sharing options...
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