Jump to content

Recommended Posts

Welcome the the Serif Affinity forums. Sorry to hear your having problems.

It sounds like you're probably on Windows, and it sounds like you're running the installer multiple times. That's the only way I know of that you'd get the "Repair or Uninstall" prompt.

Or, possibly, you didn't install them properly when you can the installer. 

Did you change the install directory? Or did you accept the suggested default directory for each application?

If you did not accept the default, what directory did you install each application into? 


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.647 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.647 Beta  / Affinity Publisher 1.8.3.641 and 1.8.3.627 Beta.

Share this post


Link to post
Share on other sites

Also, I would strongly suggest you change your forum display name, to avoid possible email spam. You can do that at https://forum.affinity.serif.com/index.php?/settings/


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.647 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.647 Beta  / Affinity Publisher 1.8.3.641 and 1.8.3.627 Beta.

Share this post


Link to post
Share on other sites
9 minutes ago, louishnuzzi@gmail.com said:

Yes I changed it. I always put all the software on my SSD drive for faster speed. I was able to update the software, but after that it was repair and install

Please show us the exact directory names you installed to for all three applications. That is probably the source of your problem.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.647 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.647 Beta  / Affinity Publisher 1.8.3.641 and 1.8.3.627 Beta.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.