Kuttyjoe Posted March 26, 2020 Share Posted March 26, 2020 Affinity Designer 1.8x is partially freezing within a few seconds of using any brush/eraser. I can still make some changes to the brush, but I can't touch any of the palettes, toolbar, or the "X" to close the program. I have to force quit every single time within a 20 seconds of using the brushes. I've reverted back to 1.7 where none of that is happening. Also, the wet edges problem is still not fixed. I'm on a Windows 10 PC. Edit: I have one more detail for this problem. It seems that I can not switch from stylus to mouse. I can use one or the other. If I use the stylus, then try to tap on any part of the UI, nothing works. I can't tap on anything, unless I use the stylus. If I keep at it for awhile, it may eventually begin to work again. Both the stylus and the mouse can make brush marks, but only one or the other can access the UI, palettes, toolbox, etc. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 30, 2020 Staff Share Posted March 30, 2020 Hi Kuttyjoe I'm very sorry to hear you're having trouble in version 1.8 - could you please confirm for me: What graphic tablet do you have connected? Do you have Windows INK enabled? Did the freeze happen when using a mouse? Since you've reverted back to 1.7.3 I understand these may not be easy to answer, so don't worry if you aren't certain. On 3/26/2020 at 6:37 PM, Kuttyjoe said: It seems that I can not switch from stylus to mouse. I can use one or the other. If I use the stylus, then try to tap on any part of the UI, nothing works. I can't tap on anything, unless I use the stylus. If I keep at it for awhile, it may eventually begin to work again. Both the stylus and the mouse can make brush marks, but only one or the other can access the UI, palettes, toolbox, etc. Is this in version 1.7.3, that you currently have installed, or in version 1.8.2, the latest available version? The same questions regarding your tablet and windows settings are applicable here. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Kuttyjoe Posted March 30, 2020 Author Share Posted March 30, 2020 7 hours ago, Dan C said: Hi Kuttyjoe I'm very sorry to hear you're having trouble in version 1.8 - could you please confirm for me: What graphic tablet do you have connected? Do you have Windows INK enabled? Did the freeze happen when using a mouse? Since you've reverted back to 1.7.3 I understand these may not be easy to answer, so don't worry if you aren't certain. Is this in version 1.7.3, that you currently have installed, or in version 1.8.2, the latest available version? The same questions regarding your tablet and windows settings are applicable here. Version 1.7.3 doesn't have any of these problems. It's the very latest version that has issues. I tried uninstalling everything, and reinstalling but the same problems persist. Windows Ink was indeed the problem with not being able to go from mouse to stylus without the application partially freezing. I resolved that problem. But it still seems to freeze very quickly after launching the app. Yesterday I open the app, made a bunch of strokes just to test some brushes. Then I pressed and held Control Z. It froze and never recovered. All of these problems happen within a minute of launching the app. There are also regular pauses where the app freezes for a few seconds, then recovers. I haven't tried to see what happens if I just use a mouse and not touch the stylus at all. I use a Wacom Cintiq 27QHD with latest drivers. Windows 10 Home. AMD Ryzen 9 3900. Nvidia GeForce RTX 2080 Ti graphics. 32 gigs ram. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.