Unahrt Posted March 24, 2020 Share Posted March 24, 2020 The same procedure:( Publisher/Mac Suddenly the file cannot be opened again. If I were to bill you for my working hours now ... that's not possible Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted March 27, 2020 Staff Share Posted March 27, 2020 Hi @Unahrt, Can you send us the file here and we'll pass it on, it's my understanding this is the 2nd time this has happened with your file. Assuming this is the same as the first time, some of the images inside the file lost backing data which was preventing us from loading it. Can you explain to me how images were inserted into this file and any steps that were taken that you might think help us reproduce it. I believe some images were copied and pasted in from a PDF the first time this happened, was a similar thing done this time? Any information on your workflow with images when creating this file might be of use. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Staff Jon P Posted March 31, 2020 Staff Share Posted March 31, 2020 Thanks for uploading it, I've passed this on again. It would be useful if you could answer the above questions as we need to find out how they are getting in this state, so any information you can share that would help me reproduce this happening from scratch is appreciated. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Unahrt Posted March 31, 2020 Author Share Posted March 31, 2020 15 minutes ago, Jon P said: Thanks for uploading it, I've passed this on again. It would be useful if you could answer the above questions as we need to find out how they are getting in this state, so any information you can share that would help me reproduce this happening from scratch is appreciated. Inserting a background image (vector) and creating a table of contents ... those were the last steps Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted April 2, 2020 Staff Share Posted April 2, 2020 I've sent you a PM Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
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