Danconia Posted March 24, 2020 Share Posted March 24, 2020 Hi there, Have a new MacBook. Installed Affinity Designer. I'm able to do everything including selecting a page size but as soon as that's done, I get the beachball and the program is otherwise unresponsive. Is this a known issue? Thanks, Sean Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 25, 2020 Staff Share Posted March 25, 2020 Hi Danconia, Welcome to the forums This sounds as though it may be a rendering issue, as the app is freezing when trying to draw the canvas. Could you please open Affinity Designer>Preferences>Performance and provide a screenshot of your settings here? I'd also like to try a reset operation, as although the app is recently installed this can help with oddities when using the app. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. Please do let me know if this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Danconia Posted March 25, 2020 Author Share Posted March 25, 2020 Thanks for your help. Tried it. No luck. Here is a screen capture of the settings. Quote Link to comment Share on other sites More sharing options...
Danconia Posted March 25, 2020 Author Share Posted March 25, 2020 (edited) I did update my Mac to the newest version 10.15.4 and last night it worked. Then I had to reinstall from scratch do to other programs not functioning correctly and I'm back to square one. I did everything that I could think of to downgrade to Mojave but on these new 2020 MacBooks, they are too smart for me. I even put the system back to the old framework (journaled) and it still wouldn't let me install Mojave. Basically, I can do anything other than open a new document. The minute I try, I get the beach ball. Edited March 25, 2020 by Danconia update Mac OS Quote Link to comment Share on other sites More sharing options...
Danconia Posted March 25, 2020 Author Share Posted March 25, 2020 Not sure if any of this helps... Date/Time: 2020-03-25 15:47:03 -0700 End time: 2020-03-25 15:47:19 -0700 OS Version: Mac OS X 10.15.4 (Build 19E266) Architecture: x86_64h Report Version: 29 Data Source: Stackshots Shared Cache: 0x678f000 1AA38D3C-DC7A-3725-818F-D2D95E93CCE9 Command: Affinity Designer Path: /Applications/Affinity Designer.app/Contents/MacOS/Affinity Designer Identifier: com.seriflabs.affinitydesigner Version: 1.8.2 (1.8.5) Parent: launchd [1] PID: 1969 Event: hang Duration: 16.01s Duration Sampled: 1.59s (process was unresponsive for 14 seconds before sampling) Steps: 16 (100ms sampling interval) Hardware model: MacBookPro16,1 Active cpus: 16 Time Awake Since Boot: 1000s -------------------------------------------------- Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting -------------------------------------------------- Heaviest stack for the main thread of the target process: 16 ??? (Affinity Designer + 5956) [0x109e4e744] 16 NSApplicationMain + 777 (AppKit + 12278) [0x7fff30b8eff6] 16 -[NSApplication run] + 658 (AppKit + 201198) [0x7fff30bbd1ee] 16 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352 (AppKit + 259296) [0x7fff30bcb4e0] 16 _DPSNextEvent + 883 (AppKit + 265369) [0x7fff30bccc99] 16 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 193913) [0x7fff32581579] 16 ReceiveNextEventCommon + 359 (HIToolbox + 194292) [0x7fff325816f4] 16 RunCurrentEventLoopInMode + 292 (HIToolbox + 195261) [0x7fff32581abd] 16 CFRunLoopRunSpecific + 462 (CoreFoundation + 532478) [0x7fff3394dffe] 16 __CFRunLoopRun + 874 (CoreFoundation + 534981) [0x7fff3394e9c5] 16 __CFRunLoopDoObservers + 457 (CoreFoundation + 537639) [0x7fff3394f427] 16 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 (CoreFoundation + 537845) [0x7fff3394f4f5] 16 ___NSRunLoopObserverCreateWithHandler_block_invoke + 41 (AppKit + 9435472) [0x7fff3148b950] 16 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 266 (AppKit + 1968641) [0x7fff30d6ca01] 16 CA::Transaction::commit() + 644 (QuartzCore + 8964) [0x7fff3f40d304] 16 CA::Context::commit_transaction(CA::Transaction*, double) + 334 (QuartzCore + 14102) [0x7fff3f40e716] 16 CA::Layer::display_if_needed(CA::Transaction*) + 757 (QuartzCore + 152681) [0x7fff3f430469] 16 -[CAOpenGLLayer _display] + 580 (QuartzCore + 790660) [0x7fff3f4cc084] 16 CAOpenGLLayerDraw(CAOpenGLLayer*, double, CVTimeStamp const*, unsigned int) + 304 (QuartzCore + 791439) [0x7fff3f4cc38f] 16 -[TiledCAOpenGLLayer copyCGLPixelFormatForDisplayMask:] + 2533 (libcocoaui + 22813253) [0x10bfdea45] 16 CGLChoosePixelFormat + 85 (OpenGL + 36325) [0x7fff3e446de5] 16 ??? (OpenGL + 39068) [0x7fff3e44789c] 16 ??? (OpenGL + 25569) [0x7fff3e4443e1] 16 cglBadApplicationNotMuxAwareLockDown + 45 (OpenGL + 25249) [0x7fff3e4442a1] 16 ??? (OpenGL + 23196) [0x7fff3e443a9c] 16 IOServiceOpen + 39 (IOKit + 13304) [0x7fff366be3f8] 16 io_service_open_extended + 137 (IOKit + 13458) [0x7fff366be492] 16 mach_msg_trap + 10 (libsystem_kernel.dylib + 3578) [0x7fff6d83fdfa] *16 hndl_mach_scall64 + 22 (kernel + 819750) [0xffffff80002c8226] *16 mach_call_munger64 + 517 (kernel + 2303493) [0xffffff8000432605] *16 mach_msg_overwrite_trap + 722 (kernel + 1133218) [0xffffff8000314aa2] *16 ipc_kmsg_send + 309 (kernel + 1039557) [0xffffff80002fdcc5] *16 ipc_kobject_server + 568 (kernel + 1209128) [0xffffff8000327328] *16 ??? (kernel + 2135665) [0xffffff8000409671] *16 is_io_service_open_extended + 297 (kernel + 8769961) [0xffffff8000a5d1a9] *16 ??? (AppleMuxControl2 + 34840) [0xffffff7f81b36818] *16 IOWorkLoop::runAction(int (*)(OSObject*, void*, void*, void*, void*), OSObject*, void*, void*, void*, void*) + 62 (kernel + 8573694) [0xffffff8000a2d2fe] *16 ??? (AppleMuxControl2 + 34700) [0xffffff7f81b3678c] *16 ??? (AppleMuxControl2 + 36562) [0xffffff7f81b36ed2] *16 ??? (AppleMuxControl2 + 36789) [0xffffff7f81b36fb5] *16 ??? (AppleMuxControl2 + 58849) [0xffffff7f81b3c5e1] *16 ??? (AppleMuxControl2 + 4586) [0xffffff7f81b2f1ea] *16 IOEventSource::sleepGate(void*, unsigned int) + 75 (kernel + 8578795) [0xffffff8000a2e6eb] *16 IOGraphicsSystemWorkLoop::sleepGate(void*, unsigned int) + 9 (IOGraphicsFamily + 139137) [0xffffff7f813d6f81] *16 IOGraphicsWorkLoop::sleepGate(void*, unsigned int) + 100 (IOGraphicsFamily + 36532) [0xffffff7f813bdeb4] *16 lck_mtx_sleep + 112 (kernel + 1255424) [0xffffff8000332800] *16 thread_block_reason + 175 (kernel + 1317935) [0xffffff8000341c2f] *16 ??? (kernel + 1324017) [0xffffff80003433f1] *16 machine_switch_context + 200 (kernel + 2388456) [0xffffff80004471e8] Process: Affinity Designer [1969] UUID: 209ACC73-0283-313D-B608-678A4B81B71C Path: /Applications/Affinity Designer.app/Contents/MacOS/Affinity Designer Architecture: x86_64 Parent: launchd [1] UID: 501 Footprint: 1178.66 MB Start time: 2020-03-25 15:47:18 -0700 End time: 2020-03-25 15:47:19 -0700 Num samples: 16 (1-16) CPU Time: <0.001s (527.8K cycles, 203.2K instructions, 2.60c/i) Note: Unresponsive for 14 seconds before sampling Note: 4 idle work queue threads omitted Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 26, 2020 Staff Share Posted March 26, 2020 Thanks for that Danconia, this shows me that it appears to be Metal Compute at fault here - possibly due to Affinity detecting 2 compatible GPUs. Could you please disable Metal Acceleration, then restart the app as prompted and see if this helps? If not, re-open Preferences>Performance and tick Use integrated GPU only, then follow the same procedure as above. Please do let me know how you get on! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Danconia Posted March 27, 2020 Author Share Posted March 27, 2020 Thanks Dan, So here is what I did and for now, it's working. I removed the dock which is this item that I purchased from Amazon and that solved the problem. https://www.amazon.com/gp/product/B0838WTFD1/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1. TOTU Upgraded Universal USB-C 4K Triple Display Docking Station I'm going to look further into your suggestion and see if that's what was the issue somehow connected to the use of the dock. Anyway, thank you again. Very much appreciated. I'm not an expert in Affinity yet but I want to move away from Xara to your ecosystem and I would have been very sad to not have been able to use it on this Mac, which would have been returned if that ended up being the case. Best, Sean Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 31, 2020 Staff Share Posted March 31, 2020 Apologies for the delayed response but many thanks for your update! This is certainly strange and not something I've come across previously, so I'll be sure to keep an eye out for this in the future. I'm very glad to hear you're back up and running Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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