Affinity Photo crashing

[Thomas892]

I have purchased Affinity Photo 1.7 for Win 10, then updated to 1.8 .

After Update to 1.8.2 Affinity started to crash more and more frequently. 

After a new test installation of affinity 1.8.2 , the program crashes immediately after the first actions.

Eventually when creating a new level, the program crashed often.

Workflow is RAW developping in Capture one, then exporting as psd file and refining it in affinity.

My new notebook has 32 mb RAM and a nvidia RTX 2060 on windows 10.

[Gabe]

Hi @Thomas892

Welcome to the forums.

Can you please attach a screen recording of your workflow and your PSD file?

[Thomas892]

Hi Gabe,

still I do have multiple crashes of Affinity, also with V1.8.3.614. Really every 1 to 3 minutes , and since many weeks.

The problem with screen recording is that the crashes do not seem to be reproduceable.  Maybe more often the crashes could occur when working with masks, but that is not really sure.

My system is a new notebook pc with windows 10 and 64 GB RAM, 900 GB free SSD space on drive C, and a Nvidia Geforce RTX 2060 defined als Default in the Affinity settings.

 

In December 19, 2020 I have licenced Affinity photo.

Later, I have installed Affinity photo several times, eventually it was a test version at one time. Is there a possibility where I can see which version (test or regular) I have installed ?   Today, I have started a new installation with V1.8.3.614 as a repair. Then I deinstalled Affinity Photo and then reinstalled it. Both actions  without any positive effect. Can you give me an advice for the performance settings in Affinity ?   I work also with Capture one 20, without these frequent crashes ...   Regards and happy easter ! Thomas

 

Edited April 11, 2020 by Thomas892

[emmrecs01]

@Thomas892

Since this is a public forum you should immediately remove your product key from your post.  That information is confidential and private to you; if you make it public it is possible that others may see and attempt to use it.

@Gabe, just in case Thomas does not see my post I am tagging you so that you are aware and then can remove that confidential info.

Jeff

[Gabe]

@Thomas892

We would need to know what you're doing to make it crash. It's an extremely hard to replicate it with the information we have so fat. What tool do you use just before it crashes? 

[Thomas892]

Thank you, Gave for asking.

 

It is difficult to describe because there are so many different conditions where the program crashes.

But more often it seems that when working with levels and masks the program will hang up.

Very often a new adjustment layer "softproof " will produce a crash.

 

Sometimes I can work 10 minutes without crashing (especially when I now try to avoid using more than 2 or 3 levels).

But there are often situations where the program hangs up even after very few actions and in some seconds.

Today I had the case that the program crashes immediately when I loaded an affinity file again that was saved immediately before another crash before. After renaming the file I could load it again without problem and work on it.

 

These are descriptions only of a part of the problems. Many crashes seem to be unpredictable and not reproduceable.

Since I am a retired media producer, not confident with Adobes licence policy  and like Affinitys nice concept, I will try to get around with the problems for a while and continue to learn Affinity photo. But in my experience the program is severely instable and needs urgently improvements.

 

Kind regards

Thomas

 

 

 

 

[Gabe]

Try this please and see if it makes any difference. 

Close Photo. Navigate to %AppData%\Affinity\Photo\ and rename 1.0 to 1.0.backup. Reopen Photo and see how it goes. 
 

[Thomas892]

Sorry I dont find the file to change (see Screenshot from Win 10)

 

Regards

Thomas

 

 

Thank you, Gave for asking.

 

It is difficult to describe because there are so many different conditions where the program crashes.

But more often it seems that when working with levels and masks the program will hang up.

Very often a new adjustment layer "softproof " will produce a crash.

 

Sometimes I can work 10 minutes without crashing (especially when I now try to avoid using more than 2 or 3 levels).

But there are often situations where the program hangs up even after very few actions and in some seconds.

Today I had the case that the program crashes immediately when I loaded an affinity file again that was saved immediately before another crash before. After renaming the file I could load it again without problem and work on it.

 

These are descriptions only of a part of the problems. Many crashes seem to be unpredictable and not reproduceable.

Since I am a retired media producer, not confident with Adobes licence policy  and like Affinitys nice concept, I will try to get around with the problems for a while and continue to learn Affinity photo. But in my experience the program is severely instable and needs urgently improvements.

 

Kind regards

Thomas

 

 

 

 

[emmrecs01]

@Thomas892

You have opened your "Program Data" folder which is not the one Gabe asked you to rename!

To access the specific file, press the "Windows" key (normally bottom left of your keyboard and "r" (the "r" key).  This will open the Run box.  Into that box copy and paste the exact words that Gabe gave you, i.e. 

Quote

%AppData%\Affinity\Photo\

That will reveal the actual folder you need to change, "1.0" to "1.0 Backup".  (By default, the "AppData" folder is hidden from users.)

HTH

Jeff

[RomanR]

Hello,

I have the same problem. With everything I do the screen starts flashing like crazy and the 1.0 Backup doesn't seem to help... I see a lot of people with these problems on the internet but I can't find a working answer...

I have windows 10, enough space etc available and I downloaded a test version 1.8 because my intetions where to buy this programme but not if it doesn't work...

Edited April 15, 2020 by RomanR

[Thomas892]

Hello,

 

today I have change the actual folder "1.0" to "1.0 Backup"  as adviced.

This has helped significantly in my case. In around four hours of working  the program has crashed only 2 or 3 times.

Only very rarely the screen flashing effect has occured.

This lets me proceed with my work.

 

Regards and thanks 

Thomas

 

[Gabe]

Screen flashing is usually an indication of a faulty graphics card driver. 

• Download the latest graphics drivers from the manufacturer's website
• Uninstall the current graphics drivers
• Reboot
• Install the latest drivers
• Reboot

Can you all attach a crash report so we can have a look? They are located in %appdata%\Affinity\Photo\1.0\CrashReports\reports\