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I lost all my brushes with AP 1.8.2 Update


Ic3man

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Oh sorry I wasn't clear with what my issue was. All my brushes that I've imported into AP over the years are no longer there. I've taken a snapshot for reference. There's normally a very long list of all my burshes in the drop down. This is all that's there now. (FYI I just imported the Frankentoon stuff just now.)

Screen Shot 2020-03-22 at 12.20.49 PM.png

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  • 2 weeks later...
  • Staff

Hey Ic3man,

Can you go to the following and zip the folders up for me and upload them to this Dropbox link. This should not have happened...

Mac App Store:
\Users\username\Library\Containers\com.seriflabs.affinityphoto\

Affinity Store:
\Users\username\Library\Application Support\Affinity Photo\

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Ok in the process of doing so. They're both collectively 10GB so it's taking a while. 

Also. here's something that may or may not be an issue. There's no "\Users\username\Library\Application Support\Affinity Photo\" folder. There's only Affinity Photo Beta. (Same for Designer as well, only Beta). Should that be?

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34 minutes ago, Ic3man said:

Ok in the process of doing so. They're both collectively 10GB so it's taking a while. 

Also. here's something that may or may not be an issue. There's no "\Users\username\Library\Application Support\Affinity Photo\" folder. There's only Affinity Photo Beta. (Same for Designer as well, only Beta). Should that be?

You would have gotten the beta from the Affinity Store, and thus you would definitely have \Users\username\Library\Application Support\Affinity Photo Beta\.

If you don't have the equivalent directory for Photo, the inference I would draw is that you bought Photo from the Mac App Store, and should be looking for the other path that Chris mentioned :)

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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