GianK Posted March 21, 2020 Posted March 21, 2020 I had 1.7.3 version installed of Photo, Designer and Publisher. I then downloaded the updates for all three to version 1.8.2. I tried to install for both Designer and Publisher and I end up with the following error: Setup failed It does not tell me a lot and since it removes the old installation when it updates I am no longer able to use Publisher or Designer. As I did not try to update Photo that still works fine. When I try to install the 1.7.3 again that also fails. What do I do? Thanks Gian Quote
walt.farrell Posted March 21, 2020 Posted March 21, 2020 Welcome to the Serif Affinity forums, @GianK. Assuming you're using Windows, perhaps this FAQ entry will help: https://affin.co/WinSetupFailed Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
pruus Posted March 21, 2020 Posted March 21, 2020 What You can try is to delete the app in system setting. Reboot and then try to install again. This solved my problem with updating. Good luck. Quote
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