Jump to content
malayali

[AD 1.8.2.620] Can't open Illustrator file

Recommended Posts

I'm struggling to open this AI file from Adobe Stock. It shows Loading 1 document progress, but it never opens! 
I had to force quit the app. I wish I could attach the file, but it's not allowed.

image.png.12fbad8bd12d81c5daddad450b84a3f7.png

It also eats lot of memory!

image.png.8eea0aa6e341a210501c08dd9e82a1e7.png

Could you please look into this?


Linktree | Freebies

Affinity Photo 1.8.3.641 | Affinity Designer 1.8.3.641
Windows 10 Home (64 bit) Version 1909

Share this post


Link to post
Share on other sites
14 hours ago, malayali said:

Could you please look into this?

Ask the developers to give you a private upload link. Without the file they cannot examine the issue and I doubt Serif will buy the file for examination.

Share this post


Link to post
Share on other sites
3 minutes ago, Joachim_L said:

Ask the developers to give you a private upload link. Without the file they cannot examine the issue and I doubt Serif will buy the file for examination.

Yep, I'm waiting for a response from them. 

Meanwhile Adobe Stock is giving 10 images for free! 😉


Linktree | Freebies

Affinity Photo 1.8.3.641 | Affinity Designer 1.8.3.641
Windows 10 Home (64 bit) Version 1909

Share this post


Link to post
Share on other sites

Hi malayali,

Thanks for the AI file. It did actually open for me, but the results wasn't great. The issue is that we cannot read the native AI format, we have to read the embedded PDF stream (if a file has been saved with that). If a file hasn't been saved with that you get a message appear on the document warning that the AI file was saved without PDF content.

This file saved has been created using many, MANY mesh objects. These are not objects we or Acrobat support, so every segment of every mesh is converted to its own curve. As you can imagine this creates many thousands of objects. Acrobat even refused to open the file for me (you can rename AI to .PDF and open in Acrobat to view the PDF stream).

Unfortunately there isn't much that we can do - we're just opening up the PDF data, which is incredibly complex.

Share this post


Link to post
Share on other sites
6 minutes ago, Sean P said:

Hi malayali,

Thanks for the AI file. It did actually open for me, but the results wasn't great. The issue is that we cannot read the native AI format, we have to read the embedded PDF stream (if a file has been saved with that). If a file hasn't been saved with that you get a message appear on the document warning that the AI file was saved without PDF content.

This file saved has been created using many, MANY mesh objects. These are not objects we or Acrobat support, so every segment of every mesh is converted to its own curve. As you can imagine this creates many thousands of objects. Acrobat even refused to open the file for me (you can rename AI to .PDF and open in Acrobat to view the PDF stream).

Unfortunately there isn't much that we can do - we're just opening up the PDF data, which is incredibly complex.

Ok Sean, thanks for the reply.


Linktree | Freebies

Affinity Photo 1.8.3.641 | Affinity Designer 1.8.3.641
Windows 10 Home (64 bit) Version 1909

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.