knightrr Posted March 18, 2020 Share Posted March 18, 2020 Noticing that version 1.8.2 was now available, I attempted to install it. I only downloaded the file once, so it was not a download error. The first time it did not give me any options for the location of the program (I use the default, C:\Program Files\Affinity\Photo), presumably as it was already installed. The setup failed. That was all it said, no prompts about restarts or administrator rights. I made a second attempt by running it with administrator rights. This time I had the prompt for the location of the program, I left it at the default. The setup failed again. I then restarted the computer and ran the 1.8.2 setup file with administrator rights, and the install completed successfully. I have attached the failure files here, having renamed the files slightly to add "fail 1" ... "fail 2" ... and "ok" in the filenames. Hope this helps with debugging. For anyone else with the same fault, this is what you do: Run the file "affinity-photo-1.8.2.exe" to install the application. It will fail. restart your computer right click on the downloaded file "affinity-photo-1.8.2.exe" and select "Run as administrator" version 1.8.2 should now be installed correctly. Hope this helps. SetupUI fail 1.log Setup fail 1.log SetupUI fail 2.log Setup fail 2.log SetupUI OK.log Setup OK.log Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 18, 2020 Staff Share Posted March 18, 2020 Hey knightrr, Thanks for the post. A reboot often sorts this kind of install fail which is caused by a pending reboot. knightrr 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
knightrr Posted March 19, 2020 Author Share Posted March 19, 2020 I am surprised that you have not put anything related to this problem on the update download website. Some information on running as administrator may be necessary, and a reboot should be undertaken if problems persist would help people enormously, rather than having to search the forums for known problems. Or maybe I am the only person in the world with this problem? Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 19, 2020 Share Posted March 19, 2020 3 minutes ago, knightrr said: I am surprised that you have not put anything related to this problem on the update download website. Some information on running as administrator may be necessary, and a reboot should be undertaken if problems persist would help people enormously, rather than having to search the forums for known problems. Or maybe I am the only person in the world with this problem? We do have an FAQ about it, but we're going to add a direct link from the installer to this page in the future: https://affin.co/WinSetupFailed Chris B and PaulAffinity 2 Quote Link to comment Share on other sites More sharing options...
maxen Posted March 20, 2020 Share Posted March 20, 2020 Also can't get Photo and Designer installed. Publisher did, mysteriously. Tried as Administrator - no succes, no error warnings, just a stuck Affinitiy installer process to be found in task manager background processes. Had the same issues with the last betas. Setup.log SetupUI.exe.config Quote Link to comment Share on other sites More sharing options...
SteveL Posted March 28, 2020 Share Posted March 28, 2020 I have now totally lost Publisher ... had several fails for Setup for the latest version 1.8.2 ... and tried installing as Administrator, rebooting, hard reboot ... and finally uninstalling and re-installing - still fails and now no Publisher ..... I am wondering how I get out of this ..... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2020 Share Posted March 28, 2020 1 hour ago, SteveL said: I have now totally lost Publisher ... had several fails for Setup for the latest version 1.8.2 ... and tried installing as Administrator, rebooting, hard reboot ... and finally uninstalling and re-installing - still fails and now no Publisher ..... I am wondering how I get out of this ..... The FAQ referenced above should help: https://affin.co/WinSetupFailed Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SteveL Posted March 28, 2020 Share Posted March 28, 2020 Many thanks - still trying - but still failing .... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2020 Share Posted March 28, 2020 26 minutes ago, SteveL said: Many thanks - still trying - but still failing .... So, where have you gotten to in the process, and how is is failing? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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