RadarCricket Posted March 17, 2020 Share Posted March 17, 2020 I had just updated to the 1.8 version. Whenever I try to resize images or vectors with any of the tools, it will not work at all. Clicking on the side or corner parts of the tools and trying to drag, and nothing happens. I have tried this both on new and old documents, as well as the move tool, the node tool, the vector crop tool, and all of the shape tools. I can't make them work at all. If I were to use my keyboard (like the arrow keys to move them), then it will work. I am on Windows 10, and had not experienced this prior to updating the Designer software. Sorry about not having a cursor in the video, I didn't realize my software didn't record it. I click on a tool, and try to either resize, move, or crop the selected layer. bandicam 2020-03-17 17-42-39-158.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 18, 2020 Staff Share Posted March 18, 2020 Hi RadarCricket, Are you using a Wacom/drawing tablet? If so could you ensure you've enabled Windows Ink in the tablet's settings please. Or does this issue happen with a mouse? If so could you give us some information on your hardware and what devices you are using please. Quote Link to comment Share on other sites More sharing options...
RadarCricket Posted March 18, 2020 Author Share Posted March 18, 2020 It was with my Dell laptop's trackpad, but doing a fresh reinstall of Designer and restarting my computer seems to have fix it. Thanks! Quote Link to comment Share on other sites More sharing options...
RadarCricket Posted March 18, 2020 Author Share Posted March 18, 2020 Never mind, it is doing it again. My wacom tablet resizes and moves it just fine, but my built in trackpad isn't working again. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 19, 2020 Staff Share Posted March 19, 2020 HI RadarCricket, What model laptop do you have? What are you doing in the app prior to it stopping from working? Would you be able to go into Preferences > Tools and ensure 'Touch for gestures only' is unticked. If that is already unticked would you be able to try unticking 'Use Windows Ink for Tablet Input' and see if that improves the situation for you please? Quote Link to comment Share on other sites More sharing options...
RadarCricket Posted March 23, 2020 Author Share Posted March 23, 2020 I have a Dell Inspiron 15 - 5585. Sometimes it isn't working as soon as I open the app. Sometimes it's fine, and after switching to the tablet or another tool, it stops working when I switch back. 'Touch for gestures only' was already unticked. I have unticked 'Use Windows Ink for Tablet Input' and, for now, it seems to have done the trick. I will update within a few days if it happens again. Thank you! Sean P 1 Quote Link to comment Share on other sites More sharing options...
RadarCricket Posted April 27, 2020 Author Share Posted April 27, 2020 A month later (sorry) and the problem has been fixed. Ticking it again caused the problem to come back, so I'm pretty sure it's fixed. Thanks! Sean P 1 Quote Link to comment Share on other sites More sharing options...
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