Mahesh Chincholkar Posted March 17, 2020 Share Posted March 17, 2020 I was using the trial version of affinity photo & I just purchased the paid version of Affinity Photo(online), and upon entering the product key the program failed to launch.It just shows this blank white screen. I restarted the laptop but that didn't fix the issue. I went through the forum to look for any solution, but as per the solutions given on the forum, I checked my laptop, there aren't any 3rd party application which might cause this issue. So, if someone knows anything about this issue please help me. Its URGENT !! My laptop details : Mac OS Catalina Version 10.15.3 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted March 17, 2020 Staff Share Posted March 17, 2020 Hi Mahesh Chincholkar, Welcome to Affinity Forums Press and hold ctrl while launching the application until a Clear User Data dialog appears. Keep the first three checkboxes ticked only and press the Clear button. Hopefully this should fix the issue. Let us know if you still have trouble. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Ailsa Posted March 29, 2020 Share Posted March 29, 2020 I have pressed command on my MAC and this doesn’t work for me. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 29, 2020 Share Posted March 29, 2020 44 minutes ago, Ailsa said: I have pressed command on my MAC and this doesn’t work for me. Welcome to the Serif Affinity forums. You would use Ctrl, not Cmd, to perform the reset, as MEB indicated above. Ailsa 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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