applewoodj Posted March 16, 2020 Share Posted March 16, 2020 Just updated designer and photo to 1.8.2 on the app store. Publisher is still on 1.8.1, so the three apps do not work together. Any indication when publisher will update? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 16, 2020 Staff Share Posted March 16, 2020 Hi Applewoodj, The below thread should have all of the information you need regarding this Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Cecil Posted March 16, 2020 Share Posted March 16, 2020 Once again Apple Store fails to update AP although it shows 1.8.2 upgrade available (17 hrs). however cannot download or Open from App Store. It show in Updates, also App Store. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection Link to comment Share on other sites More sharing options...
RNKLN Posted March 16, 2020 Share Posted March 16, 2020 I've updated from the App Store over an hour ago. I've even identified a bug already. Quote Affinity Photo - Affinity Designer - Affinity Publisher | macOS Sonoma (14.2) on 16GB MBP14 2021 with 2.4 versions Link to comment Share on other sites More sharing options...
Cecil Posted March 16, 2020 Share Posted March 16, 2020 53 minutes ago, Cecil said: Once again Apple Store fails to update AP although it shows 1.8.2 upgrade available (17 hrs). however cannot download or Open from App Store. It show in Updates, also App Store. Although Apple App Store showed Updated Recently, when I clicked on AP About, it showed 1.8.1. Frustrated I did a restart on MAC and 1.8.2 showed update. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection Link to comment Share on other sites More sharing options...
R C-R Posted March 17, 2020 Share Posted March 17, 2020 8 hours ago, Cecil said: Although Apple App Store showed Updated Recently, when I clicked on AP About, it showed 1.8.1. Frustrated I did a restart on MAC and 1.8.2 showed update. For me, exactly as it was for the 1.8.1 AS & AP updates, initially the 1.8.2 versions were not showing in the MAS Updates page but immediately appeared after I reloaded the page using the CMD+R keyboard shortcut. Also exactly as with the 1.8.1 updates, after clicking the "Update" button on the AD update there was a long delay before the circle with-the-dot download progress indicator appeared, & a longer delay before the circumference of the circle began to fill in. Currently I am seeing multiple even longer delays with lots of stalls during which there is no significant downloading progress -- after 10 minutes the download is only about 25% complete. I have a very fast internet connection, so even 1 GB+ MAS updates usually take less than two minutes to download, start to finish. The AD update is listed as ~570 MB so it seems like Apple's servers are struggling to deliver the update in more than sporadic, tiny chunks. EDIT: AD finally finished updating after about 30 minutes. AP then updated in less than a minute. Weird. BTW, I bought AD & AP from the Mac Store & Publisher from the Affinity Store. For comparison, Publisher immediately showed me the update notice when I launched it just now. Clicking the "Update Now" button downloaded a ~39 MB patch in a few seconds. It took about a minute for the verification to complete & another minute or so for it to relaunch on my Mac (which is normal). Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Staff Callum Posted March 17, 2020 Staff Share Posted March 17, 2020 14 hours ago, RNKLN said: I've updated from the App Store over an hour ago. I've even identified a bug already. Please could you post regarding it in the bugs section? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Cecil Posted March 17, 2020 Share Posted March 17, 2020 6 hours ago, R C-R said: For me, exactly as it was for the 1.8.1 AS & AP updates, initially the 1.8.2 versions were not showing in the MAS Updates page but immediately appeared after I reloaded the page using the CMD+R keyboard shortcut. Also exactly as with the 1.8.1 updates, after clicking the "Update" button on the AD update there was a long delay before the circle with-the-dot download progress indicator appeared, & a longer delay before the circumference of the circle began to fill in. Currently I am seeing multiple even longer delays with lots of stalls during which there is no significant downloading progress -- after 10 minutes the download is only about 25% complete. I have a very fast internet connection, so even 1 GB+ MAS updates usually take less than two minutes to download, start to finish. The AD update is listed as ~570 MB so it seems like Apple's servers are struggling to deliver the update in more than sporadic, tiny chunks. EDIT: AD finally finished updating after about 30 minutes. AP then updated in less than a minute. Weird. BTW, I bought AD & AP from the Mac Store & Publisher from the Affinity Store. For comparison, Publisher immediately showed me the update notice when I launched it just now. Clicking the "Update Now" button downloaded a ~39 MB patch in a few seconds. It took about a minute for the verification to complete & another minute or so for it to relaunch on my Mac (which is normal). I agree; however, this applies for Affinity products only, as all downloads to iMac program updates or Apps on iPhone/iPad immediate downloads as I have 1 GB internet ISP. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection Link to comment Share on other sites More sharing options...
RNKLN Posted March 17, 2020 Share Posted March 17, 2020 2 hours ago, Callum said: Please could you post regarding it in the bugs section? I had posted in the Bug session already. Quote Affinity Photo - Affinity Designer - Affinity Publisher | macOS Sonoma (14.2) on 16GB MBP14 2021 with 2.4 versions Link to comment Share on other sites More sharing options...
wonderings Posted March 17, 2020 Share Posted March 17, 2020 Designer shows up under Updates in the app store. Publisher and Photo do not show up under updates. If I navigate to the apps in the store it has "install" as an option which updates. It is very annoying as I would not know there is an update unless I go searching for the apps individually in the app store. Quote Link to comment Share on other sites More sharing options...
AT.HA Posted March 29, 2020 Share Posted March 29, 2020 Hello, I can't update to version 1.8.2 of A. Designer from the Apple App Store. I've tried everything. The updates page doesn't even appear. If you go to the shopping page, the store shows version 1.8.2 but when I click on update, it just keeps going around forever. It's a shame that I can't change these updates and centralize them all on the Serif page; then I never had any problems with Publisher. It is not the first time that there are problems at Apple. And there are always delays. What to do? Thanks. Quote Link to comment Share on other sites More sharing options...
applewoodj Posted March 29, 2020 Author Share Posted March 29, 2020 Did you try going to the purchased section of the app store and find designer and press install? That's how I managed to get the update. Quote Link to comment Share on other sites More sharing options...
AT.HA Posted March 29, 2020 Share Posted March 29, 2020 Says "Update" not "Install" and when I click on update, it just keeps going around forever. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 29, 2020 Share Posted March 29, 2020 16 minutes ago, AT.HA said: Says "Update" not "Install" and when I click on update, it just keeps going around forever. It sounds like you might have an issue with the App Store. Have you tried contacting their support team? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
AT.HA Posted March 29, 2020 Share Posted March 29, 2020 Yes I did; no reply yet .-( Anyone with the same problem? Quote Link to comment Share on other sites More sharing options...
AT.HA Posted March 30, 2020 Share Posted March 30, 2020 I will delete my A. Designer and download again. Cannot remember where to find my serial number ,-( Was ordered via Apple 2016. Quote Link to comment Share on other sites More sharing options...
Alfred Posted March 30, 2020 Share Posted March 30, 2020 6 minutes ago, AT.HA said: Cannot remember where to find my serial number ,-( Was ordered via Apple 2016. An app purchased from the Mac App Store doesn’t have a serial number because it doesn’t need one. The purchase is tied to your Apple ID: my understanding is that the download includes an encrypted receipt. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
AT.HA Posted March 30, 2020 Share Posted March 30, 2020 So, it is safe ti delete the app and download it again and try to solve this issue of the 1.8.2 update? Quote Link to comment Share on other sites More sharing options...
Alfred Posted March 30, 2020 Share Posted March 30, 2020 I have no reason to think it would be unsafe!Disclaimer: I am not a Mac user. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
AT.HA Posted March 30, 2020 Share Posted March 30, 2020 It finally settled the issue. I uninstalled and installed it again and it is updated .-) I hope it helps others with the same problem. Thank you for your help. Quote Link to comment Share on other sites More sharing options...
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