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SETUP failed for version 1.8


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I have downloaded version 1.8 of Affinity photo but on installation I have a message that setup failed. No other details given.

There is now no available version of affinity photo on my PC. The old version has been removed and I cannot re-install the old version (1.7.3) this also fails.

Any help would be appreciated.

I am running microsoft windows version 10, which was updated twice yesterday, prior to that affinity photo was working. Version 1.7.3 was installed and when I opened it this morning it reported a new version available, which I downloaded and attempted to install.

The failure is definitely in the installation program.

 

Affinity failure.JPG

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Welcome to the Serif Affinity forums.

Most often, this error can be resolved by restarting Windows, then right-clicking on the installer .exe and choosing "Run as Administrator".

If that doesn't work, there's an additional trouble-shooting steps you can take: Press the Windows key and R. Paste the following line into the dialog box and press OK:
%temp%\AffinitySetup

That will get you a File Explorer dialog, opened to the log file directories that Affinity creates during installtion. Pick the one with the latest date/time, open it, and you'll find Setup.log and SetupUI.log. You can look through them for an error message, or post them for someone else to look at. I generally start by looking in SetupUI.log and searching for the word "error".

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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You're welcome. Glad it worked.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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2 hours ago, knightrr said:

Okay, this is fixed now.

Did as you suggested and was fine.

Many thanks.

Could you look for the 2 setup logs that @walt.farrell mentioned and if they are there, please can you attach them to this post? We try to identify when the installer requires a restart before we can start our install, but it's obvious that something isn't quite right here, because we're reporting it as an error, rather than telling you that a restart is required.

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Hi, here are the two files requested.

It looks as though the setup failed due to needing administrator privilege. I don't recall this happening before.

I should add that another couple of programs stopped working, but the reboot successfully sorted them out, so it could be that my computer got in a muddle, as happens sometimes.

The PC is only a few weeks old.

Happy to help if you need anything else.

SetupUI.log Setup.log

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