leshido Posted March 15, 2020 Share Posted March 15, 2020 Trying to open a .psd file with any of the Affinity apps is failing for me for the first time. Other PSD files are opening just fine in Affinity, however this specific file I have just won't open. The apps hang for a bit, trying to load, only to return with an error "File type is not supported". Anyone had this issue before? Is there a setting/feature on the original PSD that prevents it from being open? Thanks! P.S. Unfortunately, I cannot share the troubling file publicly Quote Link to comment Share on other sites More sharing options...
Move Along People Posted March 15, 2020 Share Posted March 15, 2020 - Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
leshido Posted March 15, 2020 Author Share Posted March 15, 2020 32 minutes ago, haakoo said: Which app/version or beta and os can make a difference for a decent answer. Sorry, I'm on Mac, using recent MAS versions - 1.8.1. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 15, 2020 Share Posted March 15, 2020 What is the file size, in MB? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Move Along People Posted March 15, 2020 Share Posted March 15, 2020 - Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
leshido Posted March 15, 2020 Author Share Posted March 15, 2020 4 minutes ago, walt.farrell said: What is the file size, in MB? It's 164.4 MB Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 15, 2020 Share Posted March 15, 2020 21 minutes ago, leshido said: It's 164.4 MB Will, that's certainly within the size limits. Does that file open in other applications that support PSD files? If so, you may need to share the file, but Serif can provide a private upload link so only their staff can look at it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 15, 2020 Staff Share Posted March 15, 2020 Hi leshido Sorry to hear you're having trouble! We're going to need a copy of this .PSD to investigate this further, could you please upload this to the following link then let me know once this has been completed? https://www.dropbox.com/request/0Ldq45SwkMVTUKEdcsPG I'll ensure this file remains private and is removed once we no longer require it! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
leshido Posted March 16, 2020 Author Share Posted March 16, 2020 17 hours ago, Dan C said: Hi leshido Sorry to hear you're having trouble! We're going to need a copy of this .PSD to investigate this further, could you please upload this to the following link then let me know once this has been completed? https://www.dropbox.com/request/0Ldq45SwkMVTUKEdcsPG I'll ensure this file remains private and is removed once we no longer require it! Thanks @Dan C , I've just uploaded the file. Hope you'll find the culprit! Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 16, 2020 Staff Share Posted March 16, 2020 Many thanks for your document, I can confirm that I'm seeing the same issue as you with this file, even after re-saving the document directly in Photoshop. Unfortunately I'm not certain of the cause for this currently so I'll be logging this file with our developers now for further investigation, many thanks for your report! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 4, 2020 Staff Share Posted April 4, 2020 We have made fixes/improvements to this area (User file PSD imports with ' file type not supported ' error) of the program in the latest release. The fixes and how to update are described in these forum posts. Affinity Designer 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Designer 1.8.3 for macOS ( Mac App Store and Affinity Store ) Affinity Designer 1.8.3 for iOS ( Apple iPad Store ) Affinity Photo 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Photo 1.8.3 for macOS ( Mac App Store and Affinity Store ) Affinity Photo 1.8.3 for iOS ( Apple iPad Store ) Affinity Publisher 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Publisher 1.8.3 for macOS ( Mac App Store and Affinity Store ) We would appreciate you checking that this issue has now been resolved for you, Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
leshido Posted April 4, 2020 Author Share Posted April 4, 2020 14 hours ago, Patrick Connor said: We have made fixes/improvements to this area (User file PSD imports with ' file type not supported ' error) of the program in the latest release. The fixes and how to update are described in these forum posts. Affinity Designer 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Designer 1.8.3 for macOS ( Mac App Store and Affinity Store ) Affinity Designer 1.8.3 for iOS ( Apple iPad Store ) Affinity Photo 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Photo 1.8.3 for macOS ( Mac App Store and Affinity Store ) Affinity Photo 1.8.3 for iOS ( Apple iPad Store ) Affinity Publisher 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Publisher 1.8.3 for macOS ( Mac App Store and Affinity Store ) We would appreciate you checking that this issue has now been resolved for you, Just updated and tested again with the same file. It now opens with no problems and looks very true to the original PSD file. Amazing, thanks! Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
MRBarron Posted October 31, 2020 Share Posted October 31, 2020 I am having this same problem with Designer 1.8.4 (file type not supported). I have already uploaded the my .PSD to the link posted above and would greatly appreciate your help solving this! Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 2, 2020 Staff Share Posted November 2, 2020 Hi @MRBarron, Welcome to the forums I can confirm this PSD is using Indexed Colour, set in Photoshop under Image > Mode > Indexed Colour. Unfortunately this 'mode' is not compatible with Affinity apps, hence the error you're seeing. If you open this file in Photoshop and convert the document to a universal colour space, such as RGB or CMYK and then save the document once more, you should find that Affinity is able to open it! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
MRBarron Posted November 3, 2020 Share Posted November 3, 2020 15 hours ago, Dan C said: Hi @MRBarron, Welcome to the forums I can confirm this PSD is using Indexed Colour, set in Photoshop under Image > Mode > Indexed Colour. Unfortunately this 'mode' is not compatible with Affinity apps, hence the error you're seeing. If you open this file in Photoshop and convert the document to a universal colour space, such as RGB or CMYK and then save the document once more, you should find that Affinity is able to open it! Well, I was able to open it, but I am not seeing the layers...I'm not quite sure what to do next. Attached is the altered .PSD. Faith_Baptist_Logo.psd Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 3, 2020 Staff Share Posted November 3, 2020 Thanks for your file, I've opened this in Photoshop and there are no layers that don't show in Affinity - this is simply 1 Pixel layer saved in the PSD format. What are you expecting to see? You may want to contact whomever has provided this file to you. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Evan Scheidegger Posted February 10, 2021 Share Posted February 10, 2021 I am also having this issue. Some of my psd files open fine while others do not. My version of Affinity is 1.9.0.932. Attaching an example of a file that will not open. Thanks for any help with this. video-card-thumbnail.psd Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted February 11, 2021 Share Posted February 11, 2021 When opening this file with PS CS6 I get a warning about unknown data and gives me the options layers / reduction. AP should do the same here. Krita opens the file with no warning, but I do not know if the output is correct? video-card-thumbnail-krita.psd Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 11, 2021 Staff Share Posted February 11, 2021 Hi @Evan Scheidegger, Welcome to the forums 11 hours ago, Evan Scheidegger said: I am also having this issue. Some of my psd files open fine while others do not. My version of Affinity is 1.9.0.932. I'm very sorry to hear your file is not importing correctly, I too am seeing an error when trying to import this file and I will therefore log this with our developers now. 1 hour ago, Joachim_L said: When opening this file with PS CS6 I get a warning about unknown data and gives me the options layers / reduction. AP should do the same here. Thanks for the information! Interestingly when opening this file in PS 2020 I don't see any such warning, but I'll be sure to add this to the development log also Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Evan Scheidegger Posted February 11, 2021 Share Posted February 11, 2021 6 hours ago, Joachim_L said: When opening this file with PS CS6 I get a warning about unknown data and gives me the options layers / reduction. AP should do the same here. Krita opens the file with no warning, but I do not know if the output is correct? video-card-thumbnail-krita.psd 532.04 kB · 2 downloads Thanks for that! That output looks correct. But like Dan, I'm not getting any warning when opening in PS. Quote Link to comment Share on other sites More sharing options...
Evan Scheidegger Posted February 11, 2021 Share Posted February 11, 2021 4 hours ago, Dan C said: Hi @Evan Scheidegger, Welcome to the forums I'm very sorry to hear your file is not importing correctly, I too am seeing an error when trying to import this file and I will therefore log this with our developers now. Thanks for the information! Interestingly when opening this file in PS 2020 I don't see any such warning, but I'll be sure to add this to the development log also Thank you, Dan! I appreciate the attention. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted February 11, 2021 Share Posted February 11, 2021 Just now, Evan Scheidegger said: But like Dan, I'm not getting any warning when opening in PS. Perhaps because I am using a dinosaur PS version. Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Evan Scheidegger Posted February 11, 2021 Share Posted February 11, 2021 1 hour ago, Joachim_L said: Perhaps because I am using a dinosaur PS version. I wish I was able to roll back to a dinosaur version! 🙂 Quote Link to comment Share on other sites More sharing options...
Lucas G Posted February 21, 2021 Share Posted February 21, 2021 I am having the same trouble as the original poster. While many PSD files open, some of them are not. I get a 'The file type is not supported' message. Here are the details involving one such file: MacBook Pro - macOS Catalina 10.15.7 File saved from Photoshop 2021 in RGB Attempted to open with Affinity Photo 1.9.0 I want to drop Adobe and pick up Affinity, but I need to be able to open up my old Photoshop files. I'm really hoping we can make this work. (I'm also trying to upload the file here, but am getting a pop-up error message that just says -200.) Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 22, 2021 Staff Share Posted February 22, 2021 Hi @Lucas G, Welcome to the forums and I'm sorry to hear you're having trouble here also! Thanks for the information provided, the -200 error you were seeing is usually due to the files size (both in MBs and physical pixel dimensions) so I have provided an upload link below for you - https://www.dropbox.com/request/5qmizi9z1rzqtfrGC3yY Please do let me know once this is uploaded and we can look into this further for you Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.