New affinity photo freezes

[Marleen(Paddy)]

 Hi, I bought Affinity photo for Ipad a few days ago, I am just finding my way around, but have urgent work that I’d like to do. 

I imported some favorite.abr brushes and Frankentoon brushes that I bought for Affinity designer a while ago. Then tried to use the paint bucket and the app froze. It also distorted all the painting I did on another layer. I quit, even restarted my IPad. No use!  Please I am an illustrator, using photoshop and procreate mostly and Designer, but I,ve been so excited to possibly replace photoshop with Affinity photo...?

I urgently need this app to work, please help?!

 

My first main action I want to do is the following:  (This is what I was checking out when the app just froze!  

In photoshop, I usually I create a Layer with my  line art and then a layer below for colouring. To start, I use the Bucket tool on a below  with "Sample All Layers selected” and a 10% tolerance for the basic flat colours. This way I can have my lineart and color separate. How can I do this in Affinty photo?
 

Thanks!

Paddy

[Dan C]

Hi Marleen(Paddy)

Sorry to hear you're having trouble! Before expanding on your workflows, I'd like to investigate the issues you've been experiencing in the app, as this certainly doesn't sound correct.

Could you please confirm for me:

• What iPad model are you using?
• What version of iOS are you running?
• When using the paint bucket and the app froze, does this happen in any document, only specific documents, or seemingly randomly?
• Could you expand on what you mean regarding 'distorting' art on other layers?

Many thanks in advance!

[Marleen(Paddy)]

Hi Dan,

I tried to reply on this forum yesterday, but when I wanted to send, it seemed to block my account. (so frustrating.)

1. I have an iPad pro 12.9inch, 2nd generation 2017

2. iOS 13.3.1

3. The app freezes when I use paintbucket tool and select current layer & below or Layers beneath under "Source" at the bottom menu.

4. I have only experimented as I am familiarizing myself with the app. The distorted painted layer happened after the 1st time when the app froze.  I obviously don't want this to happen on my illustrations.

Thanks for you assistance!

 

[Dan C]

Hi Paddy,

Not to worry, sorry to hear you had trouble accessing the forums.

3 hours ago, Marleen(Paddy) said:

The app freezes when I use paintbucket tool and select current layer & below or Layers beneath under "Source" at the bottom menu.

Thanks for that info, I've been able to replicate a total freeze of the app with these settings, so I'll get this logged with our developers now!

3 hours ago, Marleen(Paddy) said:

The distorted painted layer happened after the 1st time when the app froze.  I obviously don't want this to happen on my illustrations.

I understand, this isn't something I've had reported previously and I suspect it may have been a redraw issue, rather than a pixel change in your document. Unfortunately without more information or a recipe I can't confirm this, although I'm certainly hopeful that you won't encounter such an issue going forward.

[D8v1dsc]

Same problem, same iPad. It’s driving me nuts. Really would appreciate some help here!