finding the key for 2018 version,

[mick560]

Hi, I am having problems with affin photo 2020 with a crosshair that I can't get rid of,     its not there in my 2018 version but I can only get that version on a 10 day trial  ( I purchased affin photo from microsoft store in 2018)  after the trial its asking for a key and I can't find one anywhere, I have tried microsoft store and they tell me to go to affin photo and I asked affin photo and they told me to go to microsoft store.

[walt.farrell]

If you purchased from the Microsoft Store you do not have a key. The purchase is tied to your Windows or Microsoft ID.

To upgrade you just need to sign in to the Microsoft Store using the same ID that you used to purchase your original version, and download the update. Click on the ... icon in the upper right, and select Downloads and Updates, and go from there.

(By the way, the products are not named by year (2018, 2020) but by version.release (1.6, 1.7, and currently 1.8). When running the program, Help > About will tell you which version you're currently running.

[mick560]

Thanks for your reply, i am aware of the version product numbers, I have searched all microsoft store and windows downloads and can't find any earlier versions, there is only the 2020 version (1.8)   p.s.  forgot to say that I found the version I need from Affinity Photo but when it downloads its only the free 10 day one.

[R C-R]

11 minutes ago, mick560 said:

Thanks for your reply, i am aware of the version product numbers, I have searched all microsoft store and windows downloads and can't find any earlier versions, there is only the 2020 version (1.8) 

Yes, the Microsoft Store (like the Mac App Store) only offers the most recently released version of any app you have purchased from that store, not just the Affinity ones. Serif has no control over this; it is a policy set by Microsoft (& by Apple for the Mac versions).

[walt.farrell]

29 minutes ago, mick560 said:

Thanks for your reply, i am aware of the version product numbers, I have searched all microsoft store and windows downloads and can't find any earlier versions, there is only the 2020 version (1.8)   p.s.  forgot to say that I found the version I need from Affinity Photo but when it downloads its only the free 10 day one.

Sorry; I misunderstood.

You're trying to downgrade from 1.8 to an earlier version? That's only possible for customers who purchased directly from Serif.

However, if you participated in the 1.7 beta program for Photo, and you still have any of your old beta installer files, they should still run.

[mick560]

Many thanks for the information,  in that case I think affinity photo should tell me the key number I need.

[mick560]

Thanks Walt, I'm going to keep trying with affinity photo to get the key, best regards, mick.

[walt.farrell]

12 minutes ago, mick560 said:

Thanks Walt, I'm going to keep trying with affinity photo to get the key, best regards, mick.

You don't have a key, so there's no reason to keep trying that.

If you don't have a copy of a 1.7 beta installer your only choices are

• to live with the problem in 1.8.0, or
• to try the 1.8.1 beta to see if it works better for you, or
• to purchase Photo again directly from Serif (which would let you downgrade to 1.7).
• to use the Affinity Photo 1.7.3 (Affinity Store) build for up to 10 days as a trial (but in your case you have already used that trial up)

[markw]

1 hour ago, mick560 said:

Hi, I am having problems with affin photo 2020 with a crosshair that I can't get rid of,

I’m still curious about this opening statement?
Are you referring to Brush crosshairs? If so they can be turned On/Off in Photo’s 'Edit' > 'Preferences' > 'User Interface' > 'Always show brush crosshair' .

If it's something else, then perhaps a screenshot/recording of what you are seeing might help.

[R C-R]

9 minutes ago, walt.farrell said:

You're trying to downgrade from 1.8 to an earlier version? That's only possible for customers who purchased directly from Serif.

I purchased Affinity Publisher (only) from the Affinity Store. Not that I actually want to do this, but I know it should be possible for me to download the older 1.7 version of  APu from some webpage & use my product key with it. But for the life of me I cannot remember the procedure to get to that webpage.

Can someone please help this old man with that? 

[MEB]

R C-R,
Go here. For the other apps just change the app's name in the url in the browser.

[walt.farrell]

9 minutes ago, R C-R said:

Can someone please help this old man with that? 

 

[mick560]

thanks for reply markw      i did answer similar question before, it was the first thing i looked for in the preferences but ticking or unticking the box does nothing.  p.s.   tried to show you a screenshot but crosshair disappears when i take the shot, strange thing i just noticed that the cross hair is only showing at the moment when I'm using 1 pixel.