Jump to content

[Fixed] Publisher - cannot open saved file.

Recommended Posts

I saved a 200Mb file yesterday and when I try to open it Publisher closes without warning. I have tried the following

1. Opening the file from 'Open...' It crashes with no recovery file.

2. Opening file from 'Open recent...' It crashes with no recovery file.

3. Rebooting my PC. Nothing changed.

4. Reloading 1.8 and running repair... it still crashes with no recovery file.

5. Checking my autosave directories (both are empty despite file recovery being set to 300 seconds)

The only thing that works (I've discovered) is if I open an older unrelated file and then open the file I'm trying to open... it opens!!! I saved it under a different file name but have exactly the same issues with the different file name.

Is this a known bug?


Share this post

Link to post
Share on other sites

Oh my god thank you so much. I just thought i lost an really important file to this. Thanks for discovering that you can at least access it by opening something else first.

My story for hopefully better bug fixing: I was about to scale a picture frame, then publisher crashed. When i tried to reopen the file (in all the ways you did), it just crashed, not even giving me any warning.
I tried:

  • restart the computer
  • Copy, paste and rename the file
  • reinstalling 1.8
  • opening it on my laptop, same file from the could, crashed
  • deleted the last 3 images i was manipulating when it crashed from the folder they were linked to
  • onedrive has a version history, i tried going back so far as 12h ago, downloaded it, crashed


  • when i opened it the way you said, i copied everything to a new file, saved it, closed the programm, opened the file, crashed

What finally did it for me was opening it as above and imbedding the last image instead of linking it. It wasn't even the last image i put in, nor the one i was trying to manipulate when it crashed.

I hope that helps you in the short term and affinity hopefully pretty soon when fixing this bug.

Share this post

Link to post
Share on other sites

Also i've got to say that 1.8 in generell has been very unstable. It kept crashing, hard to say exactly when. Moving something, pasting a picture, really anything. It also never seemed to autosave on these occasions, like you said earlier. I couldn't go back to 1.7.3 because the document "was using features from 1.8" or something the like. I just saved a lot, but it was pretty annoying.
I really hope affinity realeases a hotfix very soon as those crashes and not beeing able to acces a file is unacceptable.

Share this post

Link to post
Share on other sites

We have made fixes/improvements to this area (Autosave fails on opened files) of the program in the latest release.

The fixes and how to update are described in these forum posts.

We would appreciate you checking that this issue has now been resolved for you,

Patrick Connor
Serif Europe Ltd

Latest releases on each platform 

There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon


Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.