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[Fixed] Publisher - cannot open saved file.

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I saved a 200Mb file yesterday and when I try to open it Publisher closes without warning. I have tried the following

1. Opening the file from 'Open...' It crashes with no recovery file.

2. Opening file from 'Open recent...' It crashes with no recovery file.

3. Rebooting my PC. Nothing changed.

4. Reloading 1.8 and running repair... it still crashes with no recovery file.

5. Checking my autosave directories (both are empty despite file recovery being set to 300 seconds)

The only thing that works (I've discovered) is if I open an older unrelated file and then open the file I'm trying to open... it opens!!! I saved it under a different file name but have exactly the same issues with the different file name.

Is this a known bug?

 

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Oh my god thank you so much. I just thought i lost an really important file to this. Thanks for discovering that you can at least access it by opening something else first.

My story for hopefully better bug fixing: I was about to scale a picture frame, then publisher crashed. When i tried to reopen the file (in all the ways you did), it just crashed, not even giving me any warning.
I tried:

  • restart the computer
  • Copy, paste and rename the file
  • reinstalling 1.8
  • opening it on my laptop, same file from the could, crashed
  • deleted the last 3 images i was manipulating when it crashed from the folder they were linked to
  • onedrive has a version history, i tried going back so far as 12h ago, downloaded it, crashed

 

  • when i opened it the way you said, i copied everything to a new file, saved it, closed the programm, opened the file, crashed

What finally did it for me was opening it as above and imbedding the last image instead of linking it. It wasn't even the last image i put in, nor the one i was trying to manipulate when it crashed.

I hope that helps you in the short term and affinity hopefully pretty soon when fixing this bug.

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Also i've got to say that 1.8 in generell has been very unstable. It kept crashing, hard to say exactly when. Moving something, pasting a picture, really anything. It also never seemed to autosave on these occasions, like you said earlier. I couldn't go back to 1.7.3 because the document "was using features from 1.8" or something the like. I just saved a lot, but it was pretty annoying.
I really hope affinity realeases a hotfix very soon as those crashes and not beeing able to acces a file is unacceptable.

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We have made fixes/improvements to this area (Autosave fails on opened files) of the program in the latest release.

The fixes and how to update are described in these forum posts.

We would appreciate you checking that this issue has now been resolved for you,


Patrick Connor
Serif Europe Ltd

Latest releases on each platform 

 

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