BertD Posted October 22, 2020 Share Posted October 22, 2020 I can add to this as I'm having issues with print presets and Affinity products - all 3 - crashing on certain presets. This thread helps in that I'll go and have a look relating to the artboards and if that's something affecting me as well or if it's something different. So far I haven't been able to pinpoint it yet. I'm using a Canon Pixma iP8750. I'm printing a lot on Permajet paper and at first I thought it was related to the colour profiles for these papers but I'm also experiencing it with presets for plain paper. High Sierra 10.13.6, Affinity apps all on 1.8.4. Will report back if I figure out more. SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 22, 2020 Share Posted October 22, 2020 Hey @BertD Let us know how you get on. I have the same printer as you connected to both my work Catalina iMac and my personal Sierra iMac. 👍 Quote Link to comment Share on other sites More sharing options...
zimmt Posted October 22, 2020 Author Share Posted October 22, 2020 I've managed to completely eliminate the problem by making sure to use "Selection" instead of the specific artboard when saving Printing Presets. This means I need to select the artboard I want to print beforehand but once you get used to that step it's smooth and hasn't crashed on me so far... and that is switching between various documents with and without different numbers of artboards. SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 23, 2020 Share Posted October 23, 2020 Thanks for the update @zimmt would you be able to upload a video showing your steps please? It would be very interesting to see and I will add it to the existing bug too. Quote Link to comment Share on other sites More sharing options...
Quetta Posted October 26, 2020 Share Posted October 26, 2020 (edited) Zimmt I was going to suggest the default settings in system preferences. It sucks that we have to do that, but it solved the problem. Now developers, please fix the problem because the user should not have to do this. It does this after using an artboard. Edited October 26, 2020 by Quetta Quote Link to comment Share on other sites More sharing options...
BertD Posted December 1, 2020 Share Posted December 1, 2020 On 10/22/2020 at 10:41 AM, SPaceBar said: Hey @BertD Let us know how you get on. I have the same printer as you connected to both my work Catalina iMac and my personal Sierra iMac. 👍 @SPaceBar Bit late in replying here. It's been better here since I started paying attention to the setting of selection/artboard as mentioned by @zimmt I do get caught out still every now and I might not have updated all my settings so here and there is one that will crash the app I'm in. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted December 1, 2020 Share Posted December 1, 2020 Hey @BertD Thanks for coming back to update us. I'm really pleased to know that for the most part you are managing to work unhindered. It's good to hear that @zimmt's advice has worked out for you. 👍 Quote Link to comment Share on other sites More sharing options...
zimmt Posted December 3, 2020 Author Share Posted December 3, 2020 Yes, it is still smooth sailing using this workaround. Hundreds of prints and no crash yet. Still, this wasn't an issue in earlier versions of Affinity so something for the devs to look at when time allows SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
BertD Posted December 7, 2020 Share Posted December 7, 2020 @SPaceBar Shouted to early here. Just had the same happening again. Switched to a different preset when printing, keeps crashing and can't access the preset at the moment in all 3 apps on Desktop. When trying to access the same preset in Preview, no such issue. When I try the same jpeg I just tried in Preview in any of the 3 apps, staright away crashes. I had it going ok for a while with the "Use default setting" on. It does seem like something to do wih Artboards. 1] Open another file with 6 artboards, try to print, crash. Open it again, select an artboard before I select the printer and the preset, no crash. 2] Go back to the new file that crashes, insert an art board to see if that makes a difference, nope. Select the artboard before selecting printer and preset, crash. 3] Open the lastest file again, duplicate the artboard created in 2] twice so now have 3 artboards with the same drawing. Go to print, select a printer, select an Artboard (random), no crash. 4] Then I go back to the file used in 3] Delete all the artboards. Delete all the objects of 2 so I'm kept with what is basically the original file. try to print. Crash. None the wiser though... at least seem like creating artboards seems to help. bert Quote Link to comment Share on other sites More sharing options...
zimmt Posted December 7, 2020 Author Share Posted December 7, 2020 It definitely is an issue with Artboards. What helps if you do end up getting in a constant crashing loop where you can't even access the print dialog is to checkmark the (Reset Presets Menu to "Default Settings" After Printing") setting under Print Dialog > Show Presets (screenshot further up in this thread). Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted December 7, 2020 Share Posted December 7, 2020 Hi @BertD It's always the way isn't it? Thanks for the update. I will get some files together with dartboards on and have a look. @zimmt Is it a combination of artboards and print settings as I've tried on my work Mac and haven't reproduced it yet? I must be missing something in the settings. Quote Link to comment Share on other sites More sharing options...
zimmt Posted December 7, 2020 Author Share Posted December 7, 2020 Best way to recreate is to create 3 files: 1. With no artboards. 2. With 2 artboards. 3. With 6 artboards. Then open File 3 and save a print preset using the 5th artboard and print. Then open file 1 or 2 and try the same. It should crash. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted December 7, 2020 Share Posted December 7, 2020 Yay, I got it @zimmt Thank you for persevering with me on this. I get the crash until I clear the print settings in TextEdit. Then it is all fine again. If, however, I use the print present from File 3 again the next document will crash until I clear it again. I have logged this and will pass on the information to the development team. 👍 Quote Link to comment Share on other sites More sharing options...
cammy Posted December 28, 2020 Share Posted December 28, 2020 So, is there a fix for this yet? I'm in a crash loop and the print dialog box won't even open. OS Catalina; 10.15.7. Affinity designer 1.8.6. Quote Link to comment Share on other sites More sharing options...
zimmt Posted December 28, 2020 Author Share Posted December 28, 2020 No fix yet. But read through this thread for a workaround as well as a solution to the "crash loop". SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
BertD Posted February 11, 2021 Share Posted February 11, 2021 (edited) This is still an issue even after the 1.9 updates. I now have presets which were working ok thanks to @zimmt tips. So I have saved all my presets without an artboard selected when saving them, had reset print setting checked as well. Now when I select a preset, then select the artboard I want to print it crashes the app (in this case AD) straight away. In the particular file I'm trying to print here I have 3 artboards. One A3 sized, 2 A4 sized. Sometimes I can select the A3 or an A4 and it doesn't crash but the preview in of which page I'm about to print in the print dialog goes blank. Selecting the artboard again then crashes AD straight away. It's actually gone worse now since 1.9. It does this now on my Black and white Samsung laser and Canon A3 color. As soon as I select an artboard it crashes so can't even print to a PDF. I can export to a PDF and print it from Preview with the printer settings that makes AD crash. It's definitely something Afinity suffers from and not my other apps. I don't want to have to make this round trip via another app. This is getting really in the way of my work. I rely on me being able to print my work for about half of my income and having to fight this regularly is getting on my nerves. I need to be able to hit print and be done with it, not spending half an hour trying and filing another post here. EDIT Opening the file in AP and converting the artboards to spreads makes me able to print the artboard I want. So it's definitely artboard related. Edited February 11, 2021 by BertD Extra info Quote Link to comment Share on other sites More sharing options...
zimmt Posted February 11, 2021 Author Share Posted February 11, 2021 It's a shame to hear it isn't fixed in the newest version. I haven't tested it myself to confirm. However, the workaround still works fine and has been for months. When you save the preset what you do have selected for the "Range"? SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
JamieT Posted April 5, 2021 Share Posted April 5, 2021 I’m getting rather fed up with having to force quit Designer/Publisher/Photo when I try to print – it must have been buggy for a year now. How far up is it on the to-do list? Example: go to print, select current page, print fine. Go to print again, freezes. Only Affinity software. Not specific to printer as I have two different ones. Quote Link to comment Share on other sites More sharing options...
Peat_Moss Posted December 20, 2021 Share Posted December 20, 2021 This exact problem still exists in December 2021 in Affinity Photo Ver 1.10.4 and just manifested itself on my new MacMini M1 after several successful printing sessions. The problem started when I created a simple printing preset. AP crashed every time I tried to print until I reverted to the default printer profile when everything worked as before. I now need to figure out how to delete the preset to avoid using it by mistake. Thanks to all of the above, I was able to get back to work without too much time being wasted. Hopefully will do something about this as, to be able to crash AP so consistently would seem to be very undesirable. Quote Link to comment Share on other sites More sharing options...
mereøl Posted January 18, 2022 Share Posted January 18, 2022 I have same problem the wheel just spining no respons alt all Quote Link to comment Share on other sites More sharing options...
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