zimmt Posted March 7, 2020 Share Posted March 7, 2020 I cannot print directly from Affinity Designer/Photo anymore. This is using the latest versions. Some older files still work but any new files and many other files crash immediately when trying to open the print dialog. Quetta 1 Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 9, 2020 Staff Share Posted March 9, 2020 Hi Zimmt, If you export the files to PDF and then print the resulting PDF does it work ok? Please could you try uninstalling and reinstalling your printer drivers? Thanks C Quetta 1 Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
zimmt Posted March 27, 2020 Author Share Posted March 27, 2020 I pinpointed the issue. Saving printing presets with a particular artboard selected will cause Affinity to crash for all documents where that artboard is missing. One can easily work around it by not selecting any particular artboard when saving printing presets. But it certainly would be nice if it didn't crash and just reverted to the entire document if the artboard in the preset does not exist. Furthermore, when using a Mac which defaults to the last printer and printing preset used, this can result in an immediate crash of Affinity when trying to print any document that does not have the artboard contained in the preset. And as it crashes as soon as CMD+P is pressed, it is impossible to circumvent unless a different program is opened first and another printer and/or preset is used. Quetta 1 Quote Link to comment Share on other sites More sharing options...
missmaryjane Posted March 27, 2020 Share Posted March 27, 2020 (edited) Hello, I am having the same issue as Zimmt. The thing is that I can't figure out how to change the print preset ... as soon as I try to open the print dialog, Designer crashes. Am using Catalina 10.15.3 and Affinity Designer 1.8.2. Yes, exporting to PDF then printing the PDF is possible, but not very practical ... Edit : I just un-installed and re-installed the printer, which seems to have helped. Edited March 27, 2020 by missmaryjane Additional info Quote Link to comment Share on other sites More sharing options...
zimmt Posted March 27, 2020 Author Share Posted March 27, 2020 You can get around it by opening another app such as Text Editor or Pages and printing something using a different preset or the default settings. When you then go back to Affinity it no longer defaults to the problematic preset. Alternatively you can change the default printer to another in Mac preferences (if you have a second printer). Or you can reinstall as you have found out. Quetta 1 Quote Link to comment Share on other sites More sharing options...
missmaryjane Posted March 27, 2020 Share Posted March 27, 2020 Ahh ... of course ! Go to another programme ! Thanks ... Quote Link to comment Share on other sites More sharing options...
zimmt Posted April 1, 2020 Author Share Posted April 1, 2020 Just another shoutout to the devs. Particularly with the current App Store version without the auto save working this is a hassle as it is easy to get into a scenario where one prints a particular artboard from one file and then opens up another file (without that artboard present) presses print and Affinity crashes. missmaryjane 1 Quote Link to comment Share on other sites More sharing options...
zimmt Posted April 9, 2020 Author Share Posted April 9, 2020 Is this being looked at? Quote Link to comment Share on other sites More sharing options...
American in Paris Posted May 5, 2020 Share Posted May 5, 2020 I am having the same problem with a new file. I am on 1.8.3. The first time I am having this issue. Quote Link to comment Share on other sites More sharing options...
zimmt Posted May 5, 2020 Author Share Posted May 5, 2020 Still also an issue for me. Any update on this? Quote Link to comment Share on other sites More sharing options...
American in Paris Posted May 5, 2020 Share Posted May 5, 2020 I had the same issue. I installed the current update to mac OS Catalina, still crashing. Then I deleted the print driver, downloaded a new one from the Epson site, and now it works. Quote Link to comment Share on other sites More sharing options...
rickdrawsthings Posted May 9, 2020 Share Posted May 9, 2020 I'm having the same issue. Happens with Designer and with Photo. Attached is the crash report from Apple, if it can help at all. AD_crash_report.rtf Quote Link to comment Share on other sites More sharing options...
zimmt Posted May 14, 2020 Author Share Posted May 14, 2020 On my end it seems to be resolved for some reason. Tried to get it to crash doing the usual but it just works now. Not sure what changed. Maybe corruption settings somewhere. Will monitor and report back if the issue returns. Quote Link to comment Share on other sites More sharing options...
rkanedy Posted May 19, 2020 Share Posted May 19, 2020 I am having the same issue, the only workaround I have is to change the preset every time I go to print, I have two presets that are the same. otherwise it will crash if I used the previous settings. Quote Link to comment Share on other sites More sharing options...
zimmt Posted May 19, 2020 Author Share Posted May 19, 2020 I spoke to soon... it still also is an issue for me ☹️😑 Quote Link to comment Share on other sites More sharing options...
zimmt Posted May 25, 2020 Author Share Posted May 25, 2020 Any word from the developers? It's really becoming more than just a nuisance. It's like playing Russian roulette... you never now when it might crash unless you remember what preset you last used. Quote Link to comment Share on other sites More sharing options...
zimmt Posted May 29, 2020 Author Share Posted May 29, 2020 To further troubleshoot I successfully replicated the issue on 2 Macs, using 3 printers with AirPrint, OEM, and 3rd party drivers. I tried this with old and new Affinity Designer files and the issue is without fail reproducable every time. If an artboard (used in the previous print job) is not present in the currently open file, then the pulling up the print dialog will immediately crash the app. And it will continue to crash it unless one opens the previous file (containing the previously printed artboard) and does a dummy print to overwrite the default print settings with something else (not using the artboard). For those with this issue there is a temporary fix by activating "Reset Presets Menu to Default Settings After Printing" as shown in the screenshot (found under "Show presets.." in the Presets dropdown menu). It still crashes from time to time even with this setting, but at least when reopening Affinity Designer the print dialog is reset and one does not have to go fishing for the file used for the last print job to get out of the crashing loop. Quetta 1 Quote Link to comment Share on other sites More sharing options...
zimmt Posted June 16, 2020 Author Share Posted June 16, 2020 Would like to know if this is a bug or only affects my computers. Quote Link to comment Share on other sites More sharing options...
zimmt Posted June 16, 2020 Author Share Posted June 16, 2020 Another little bug is when saving (Command + S) and quickly hitting print (Command + P) is causing Affinity to crash in most cases if the saving process did not end quickly enough. Quote Link to comment Share on other sites More sharing options...
zimmt Posted July 7, 2020 Author Share Posted July 7, 2020 Still happening daily, multiple times. Quote Link to comment Share on other sites More sharing options...
zimmt Posted September 24, 2020 Author Share Posted September 24, 2020 Still constantly an issue with latest release. More than willing to help further troubleshoot if devs are interested. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 6, 2020 Share Posted October 6, 2020 Hi @zimmt Thanks for pointing me over to your thread. I am sorry you haven't had any response as yet. I'd like to add your information to the issue I logged on Monday as your fix is mentioned on it following your comments / assistance on the thread. Can I ask what printer you are using when you re having these crashes? Quote Link to comment Share on other sites More sharing options...
zimmt Posted October 6, 2020 Author Share Posted October 6, 2020 Thank you. I am using multiple printers, 2 HPs, 2 Canons, 1 Epson, 1 Zebra. This occurs with all printers regardless of driver i.e. OEM, AirPrint, or Third Party. It seems to be an issue with Artboards from what I can tell. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 7, 2020 Share Posted October 7, 2020 Hi @zimmt Thanks for the information, that is a big help. We've looked into this further and it appears this issues been logged. I will add your information on to the logged issue and pass it on to the developers to give it a nudge. Thanks 👍 Quote Link to comment Share on other sites More sharing options...
zimmt Posted October 8, 2020 Author Share Posted October 8, 2020 Thank you @SPaceBar. Let me know if you need anything else from me to help reproduce the issue. SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
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