Alistair McLellan Posted March 7, 2020 Posted March 7, 2020 I have upgraded all three Affinity programs to the latest 1.8 version. Designer works fine. Both Publisher and Photo will show the splash screen on start up and then briefly show the UI, then it just blanks out and fails to load. I had to roll back to version 1.72 for both programs last week so that I could get some work done. There seems to be a number of people in the same situation, but there also seems to be no definitive answers to this problem. This forum business is clunky as I am used to being able to contact Support directly with other software companies and get quick and focused help. Thanks. Quote
Staff Lee D Posted March 10, 2020 Staff Posted March 10, 2020 @Alistair McLellan Can you please follow the steps in this FAQ article and upload the logs so we can take a look at them. Quote
Alistair McLellan Posted March 10, 2020 Author Posted March 10, 2020 Thanks Lee. I have attached the files you requested. Applicaionlogs.evtx Csystemlogs.evtx Quote
Alistair McLellan Posted March 24, 2020 Author Posted March 24, 2020 It has now been two weeks and I am still waiting for a reply. I have not been able to use Publisher or Photo for this period. I would appreciate a reply or at least an update. Thanks. Quote
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