TOB Posted March 5, 2020 Share Posted March 5, 2020 Hi! As Mark mentions in this post: I installed the latest Beta - 1.8.1.595 but the problem still exists. The app constantly crashes at the start. I didn´t try the Beta Versions of the other two apps because I read somewhere that they are all based on the same code. Here are the crash reports from the beta. Thanks for your help, TOB 1.8.1.595_reports.zip Mark Ingram 1 Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 5, 2020 Share Posted March 5, 2020 Thanks @TOB. Unfortunately the crash reports look exactly the same :-(. Could you attach the following file to the thread? %APPDATA%\Affinity\Photo\1.0 (Beta)\Log.txt Link to comment Share on other sites More sharing options...
TOB Posted March 6, 2020 Author Share Posted March 6, 2020 Hi Mark! Here the requested log file. I have additionally attached the file of Version 1.8.I tried to run the Beta Version around 70 times.I got it running 4-5 times. When the program is running it works as expected. Because I installed the apps via the Microsoft store I guess a downgrade to Version 1.7 in not possible? Thanks again for your help. TOB Customer Version 1.8 Log.txt Beta 1.8.1.595 Log.txt Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 6, 2020 Share Posted March 6, 2020 Thanks @TOB, there's nothing in the log file unfortunately. In the next beta we're going to add further logging around font enumeration at startup (that's where we think the problem lies), so it would be great if you could try the next beta version (I don't know when that will be available) and report back to us again? Once again I thank you for your patience while we try to sort this out! TOB and PaulAffinity 1 1 Link to comment Share on other sites More sharing options...
TOB Posted March 9, 2020 Author Share Posted March 9, 2020 Hi Mark, your assumptions are right! It was, indeed, a Font related problem. Last weekend I deleted some more fonts from the system folder, with the result that all three apps started as expected, at least in most cases. Unfortunately I was a bit too ambitious. I deleted a bunch of fonts and then I tried to start the app. Normally I would delete the fonts one by one to isolate the “bad guy”. Nevertheless, all three apps still crash from time to time. Even everytime when I activate (via Fontbase Fontmanager) somewhere around 100 Fonts and above. I will definitely test the next Beta to support you by identifying the problem. These are some of the deleted fonts (at least the ones I remember): Adobe Asian fonts Albertus (MT, MT Lt, Extra Bold, Medium) - TT - Monotype Baskerville Old Face - OTF-TT - Microsoft BodoniPS - TT - Monotype Coronet - TT – Monotype CoronetPS - TT – Monotype Giddyup Std - OTF-PS - Adobe Giggi - OTF-TT – Microsoft Gloucester MT Extra Condensed - OTF-TT – Microsoft Haettenschweiler - OTF-TT - Microsoft Mistral - OTF-TT – Microsoft Stempel Garamond Roman - TT – Monotype Thanks for your help! TOB PaulAffinity 1 Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 9, 2020 Share Posted March 9, 2020 Does the app start reliably now @TOB? Link to comment Share on other sites More sharing options...
TOB Posted March 10, 2020 Author Share Posted March 10, 2020 Hi Mark! No more crashes. All three apps start as they should. 😀 For your help, highly appreciated! TOB Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 10, 2020 Share Posted March 10, 2020 I'm glad you're up and running again @TOB. Previously, have you enabled or disabled fonts while starting the applications? Link to comment Share on other sites More sharing options...
TOB Posted March 11, 2020 Author Share Posted March 11, 2020 Hi Mark! No, I haven´t. Today I tried to do this several times.I enabled different font families with a total of 80 to 100 fonts.All three apps started without any problems, just with a small delay.Until I accidentally tried to enable 600 Fonts at once.In this case the Photo and Designer apps crashed one time. TOB Link to comment Share on other sites More sharing options...
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