John cooper Posted March 5, 2020 Share Posted March 5, 2020 This happened on 1.7.1 of both programs. Uninstalled and reinstalled 1.8.1 and it has the same problem. Apps never open. they just bounce in the dock and you have to force quit them (programs not responding) On a Mac High Sierra 10.13.6 Any idea why? Quote Link to comment Share on other sites More sharing options...
Geoff777 Posted March 5, 2020 Share Posted March 5, 2020 Have they ever opened or has it only started recently? I suppose you've done all the usual - checked what's happening in Activity Monitor, restarted the Mac, reset pram and stuff? Do you have plenty of RAM and disc space? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted March 5, 2020 Staff Share Posted March 5, 2020 Hi John cooper, Welcome to Affinity Forums Press and hold ctrl while launching the application until a Clear User Data dialog appears. Keep the first three checkboxes ticked only (otherwise you may lose brushes, assets and other radons you may have added to the app) and press Clear. This should fix the issue. John cooper 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
John cooper Posted March 6, 2020 Author Share Posted March 6, 2020 16 hours ago, MEB said: Hi John cooper, Welcome to Affinity Forums Press and hold ctrl while launching the application until a Clear User Data dialog appears. Keep the first three checkboxes ticked only (otherwise you may lose brushes, assets and other radons you may have added to the app) and press Clear. This should fix the issue. Thanks so much MEB! That did the trick! Quote Link to comment Share on other sites More sharing options...
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