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mfucci

Cannot Save Files in Designer, Photo, and Publisher

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Posted (edited)

I receive the following error message when tying to save files in Designer, Photo, and Publisher: "Failed to save document <untitled> | Save failed due to an internal error. This should be reported to the development team."

I've tried reinstalling each app but that hasn't made any difference.

Running latest versions of Affinity apps on Windows 10 Education 10.0.18363 Build 18363

Edited by mfucci

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I'm getting the same error on Windows. I tried uninstalling and reinstalling, which worked for one tiny project, but it's broken again. I can't even save a blank document. 

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We are aware if this issue. The workaround is to create a snapshot in the snapshot studio , select it and then create a new document from snapshot. 

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We have made fixes/improvements to this area (Unable to save projects created with Architectural presets) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below.

The latest beta builds are downloadable from links at the top of each of these beta forum posts.

These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version.

Once these programs have been through a full beta process the change will be released in a future free 1.8.1/1.8.2 update/patch to all customers.


Patrick Connor
Serif Europe Ltd

Latest releases on each platform 

 

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I have same problem in Publisher. My last edited file was in Publisher 1.7.x, and when I updated to the 1.8.2.620, from that time my old version file is not possible to Save or Save As, I receive the same error  message. But, when I make a New empty file, I can save the new file (I saved in the same place too). So the issue is compatibility error in the 1.8.x with the old version file. I installed the Affinity Publisher Customer Beta - 1.8.3.627 (Release Candidate), and same error in for me. At the moment I can't edit my file which is annoying.

PLS_error.png

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It seems to be caused by the file's history. Untick Save history with Document in the File menu and you should be tine. Issue logged with our developers

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On 3/31/2020 at 11:31 AM, Gabe said:

It seems to be caused by the file's history. Untick Save history with Document in the File menu and you should be tine. Issue logged with our developers

Thanks, this one worked, I saved the document.

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Using Affinity Designer Beta 1.8.3.641 i Windows 10. I get a similar message (report it to the developers) when opening a document made previously, edit it (in this case a slight Curves adjustment) and try to save it under a new name. I can export the changes, but not save it. I also get the following message when attempting to save it:

1241750107_Saveerrormessage1.thumb.png.627e687cea641d263dbb014e51d7c6d1.png

 

In spite of the fact that AD reported the save under a different name failed, a file under the chosen name seems to be saved anyway in Explorer. When trying to open that I get this message:

475100322_Openerrormessage2.thumb.png.4cfd0ba4e41e3fe528857849bf8d759d.png

 

 


Home: https://vectorwhiz.com  : : : :  Portfolio blog: https://communicats.blogspot.com

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On 3/31/2020 at 12:31 PM, Gabe said:

It seems to be caused by the file's history. Untick Save history with Document in the File menu and you should be tine. Issue logged with our developers

This did indeed allow me to save the file under a different name.


Home: https://vectorwhiz.com  : : : :  Portfolio blog: https://communicats.blogspot.com

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46 minutes ago, VectorWhiz said:

Here's the document.

...

 

If you want it private (as indicated in your post 3 up from this one) you may want to edit your most recent post and delete the attachment, then use the upload link that Gabe provided.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.650 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.650 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.651 Beta.

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Hi, I cannot save my work in Affinity Designer, it keeps saying internal error. I have tried creating a snapshot and creating a new document with it but the new document will not save either. I don't know how the document was originally set up - I edited a picture in Affinity Photo and then clicked edit in Designer but have since created further artboards. My Affinity Designer is version 1.8.3.641. Please can you help. Thanks

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