Fianna Posted February 29, 2020 Share Posted February 29, 2020 I’ve been Using affinity for iPad for some time, and suddenly I am getting error messages when trying to load my RAW photos. I can still load iPhone photos and from the point n shoot. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 2, 2020 Staff Share Posted March 2, 2020 Hi Fianna, Welcome to the forums Could you please confirm for me: What camera do your RAW files originate from? What location are you opening your RAW files from? (ie locally, iCloud, Photos?) Does this happen with any RAW file, or only specific ones? Thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Fianna Posted March 2, 2020 Author Share Posted March 2, 2020 Hi, I have a Nikon D90, i pull the pictures from photo albums on the iPad, and it seems to be happening with all RAW files. and I have been editing this batch of pictures since I got Affinity. And even photos I’d worked on before can’t be opened in their RAW form. And iOS and the app are up to date.i Quote Link to comment Share on other sites More sharing options...
Samlan Posted March 3, 2020 Share Posted March 3, 2020 I am having the exact same issue. i have a Sony A7r IOS and affinity app are up to date. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 4, 2020 Staff Share Posted March 4, 2020 Hi all, We are aware of this and it has already been fixed in the latest iPad beta. Quote Link to comment Share on other sites More sharing options...
KJH1958 Posted March 4, 2020 Share Posted March 4, 2020 4 hours ago, Gabe said: Hi all, We are aware of this and it has already been fixed in the latest iPad beta. That’s great, any idea when the latest beta will be made available? Quote Link to comment Share on other sites More sharing options...
Fianna Posted March 4, 2020 Author Share Posted March 4, 2020 Hi, if it’s been fixed then why am I still having problems? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 4, 2020 Share Posted March 4, 2020 1 hour ago, Fianna said: if it’s been fixed then why am I still having problems? Are you running on the latest beta (1.8.2.172)? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Fianna Posted March 6, 2020 Author Share Posted March 6, 2020 I have the latest update from last week, 1.8.0 how would I get a beta version? That’s not an option in the App Store Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 6, 2020 Share Posted March 6, 2020 3 hours ago, Fianna said: how would I get a beta version? That’s not an option in the App Store You need to apply for access. Details here: Alfred and Gabe 2 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Fianna Posted March 7, 2020 Author Share Posted March 7, 2020 I’ve emailed them. No answer back. I haven’t been able to work on my photos for over a week now. Luckily it’s hobby for me but I’m trying to get a project done on a dead line. ISU 1 Quote Link to comment Share on other sites More sharing options...
Fianna Posted March 16, 2020 Author Share Posted March 16, 2020 On 3/6/2020 at 5:09 PM, walt.farrell said: You need to apply for access. Details here: I still haven’t heard anything back from the beta test people and I still can’t use my app. I’ve paid for this app, I expect to be able to use it or at least get an answer! Quote Link to comment Share on other sites More sharing options...
DM1 Posted March 16, 2020 Share Posted March 16, 2020 26 minutes ago, Fianna said: expect to be able to use it or at least get an answer! Gabe (Moderator) responded with the answer on 5th post in this thread (2 days after you supplied details to Dans request for more details. Pretty quick response. Once the mods respond with an answer they may not return to thread. Andys posted link for beta signup is now 2 yrs old and TestFlight limits the number of beta testers. Probably already at limit but I agree it would be nice to know that. So, in summary: It’s a bug. It’s been fixed in beta and the fix will show up in public release shortly. Affinity, unfortunately, tend to address multiple bugs in each release (not post updates for individual bug fixes ). This means we all have to wait patiently till a release is posted. Hopefully the wait will be worth it. 🙂 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Fianna Posted March 16, 2020 Author Share Posted March 16, 2020 Doesn’t sound like it. At this point I’m pretty damn unhappy with affinity and would rather have my money back. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 16, 2020 Share Posted March 16, 2020 8 hours ago, DM1 said: Once the mods respond with an answer they may not return to thread. If you look at who's following this topic, you'll find both of the moderators (Dan C and Gabe) who have been involved. They'll be aware of the continuing discussion, but are both probably busy dealing with other bug reports. Dan C 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 16, 2020 Staff Share Posted March 16, 2020 I'm sorry to hear you're unhappy with the app Fianna, unfortunately any refund process must be done directly with Apple, as we have no control over purchases made on the App Store. In regards to the issue in question here, I can confirm this fix has been made live with the latest updates 1.8.2 which have been released to the iPad App Stores today. Please be patient, as it can take 24-48 hours for these updates to show, depending on your region. In the unlikely event that you have further issues with this latest update, please create a new thread in the bugs section of our forums, so that our QA team can investigate each issue separately. I hope this helps. Gabe 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Nico_nico Posted June 21, 2020 Share Posted June 21, 2020 Hi, I have the same problem: - What camera do your RAW files originate from? —> Sony alpha 7 iii, photos raw + jpg imported via sdcard - affinity photo 1.8.3 (latest version) - ipad 2019 - What location are you opening your RAW files from? —> photo - the bug is systematic best regards Nicolas Quote Link to comment Share on other sites More sharing options...
Wutsnsash Posted June 23, 2020 Share Posted June 23, 2020 Im having the same problem. I reinstalled from the App Store and I can’t import it having tried several methods of adding raw files. I’m using .RW2 files from my Panasonic G9. I’m using the 2019 iPad mini. I also have the desktop version and the files work fine there. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 24, 2020 Staff Share Posted June 24, 2020 Hi @Nico_nico, @Wutsnsash Welcome to the forums. Can you both attach screen recordings of your workflow? I can't replicate this here. Quote Link to comment Share on other sites More sharing options...
Wutsnsash Posted June 25, 2020 Share Posted June 25, 2020 (edited) IMG_0010.MP4 Please see attached image. Happy to pick his up on email too. Wait...you wanted a recording. A few moments please. Edited June 25, 2020 by Wutsnsash Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 25, 2020 Staff Share Posted June 25, 2020 As weird as it sounds, try turning your iPad off and On again. Quote Link to comment Share on other sites More sharing options...
Wutsnsash Posted June 25, 2020 Share Posted June 25, 2020 (edited) Still failing to open. Strange. Other files (from the same day) from same camera opened fine. Must be something with a handful of recent files, but can’t see what the variable would be. Example video of 2 files (success / error) provided. IMG_0012.MP4 Edited June 25, 2020 by Wutsnsash Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 25, 2020 Staff Share Posted June 25, 2020 Thanks. I will pass this on. Quote Link to comment Share on other sites More sharing options...
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