colonel_panic Posted February 29, 2020 Share Posted February 29, 2020 Hello We started Affinity Designer today. It greeted us with a lovely message telling us to update to the latest version. We downloaded it, ran the installer, it thought for a couple of minutes and said "Install failed". Now, we can't start the version that was working before. We just get a message that the link has expired. Our PC is effectively no use to us, this is the only thing we use it for. We have paid quite a lot of money for this PC and we have supported Affinity because we are a small business like you. We aren't computer people. We just want to be able to do our work. Every time we have tried to do an upgrade to Designer, it's broken our PC. Please let us know how we get working again. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 29, 2020 Share Posted February 29, 2020 Welcome to the Serif Affinity forums. Sorry to hear you're having problems. The simple fix, which often works (but not always) is to: Restart Windows; then Right-click on the installer .exe file and choose Run As Administrator. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
colonel_panic Posted March 3, 2020 Author Share Posted March 3, 2020 That hasn't worked. Is anyone from Affinity reading this? We have lost paying work because of this today. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 3, 2020 Staff Share Posted March 3, 2020 Hi colonel_panic Sorry to hear this! We'll need a copy of your installer log to investigate this further. Please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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