Keeps Freezing

[JasonL]

Win 7: 16gb RAM, GTX1050ti

Upgraded but keeps freezing and locking me out. Does not Close, just becomes totally frozen without any save so lost two lots of time consuming changes to work. NOT HAPPY.

Any Ideas?

 

[lin-a]

Happens to me too since the Upgrade. I can just do a few steps and then it freezes. Tried it several times including restaring the system. 

Win 10: 8gb RAM

[Domus]

Probably not very useful to the developers, but I'm confirming. Just upgraded to 1.8 and it froze up after a few minutes of playing around in it.

[Rcmeister]

I'm seeing when I try to drop alerts or widgets from the ios12 Assets onto a new Document.  First discovered while dropping onto some of my templates but confirmed the same behavior while dropping onto a completely new document.  Win10 version 1809 and Trial version of Affinity 1.8.0.585.

[Bladeoz]

Same.

For me, it happens when modifying the fill of an object.

I've uninstalled, re-installed, tried on different drives thinking it was a HDD issue. Tried different files, tried old working files.

It locks up every 2 or 3rd fill change.

Tried on a new file, same thing.

 

[Paulina Chmurzyńska]

Hello,

I have similar problem with freezing, sometimes at random, and now in a specific situation: I open a document, I modify the size of a second artboard and try to move an object from outside that artboard into it - freezes completely, I have to force quit Designer. Today it happened 5 times in a row, even after restarting my PC.

I also noticed that quite often I have problem when dragging/rotating/resizing objects - they get stuck completely, I have to save file and quit Designer. After reopening them usually I am able to move them again, well, at least till the next time it happens...

I have Windows 10 and Affinity Designer 1.8.

Would be very grateful for taking care of this bug, as it occurs very often and is a huge waste of time.

Thank you

[Ruby_uzh]

Hi, 

Same with me. I have windows 10, since I upraded to 1.8 the Designer frequently freezes and has to be shot down in the task manager. Everything since saving the last time is lost!

I don't know if this means something, but the task manger shows a task chrashpad_handler.exe with the Designer while running.

Since the uprade it also happend twice that the toolbar, contextbar...  everything exept the menu suddenly just vanished.

 

I hope the problem are soon fixed, the program is unusble like this.

Thanks

 

[maxen]

Dito.
Went back to 526.

 

[Gavinr]

Using Windows 10 and Designer 1.8.0.585

I'm going to have to sadly add myself to this issue. I'll be tweaking my work and you can tell it's hit a wall because the items remain pink highlighted and everything goes unresponsive. Thus far it's happening within a few mins of working on a document so you can't get much done.. It's may not be connected but I've also noticed that the program doesn't seem to be as quick to open as it used to.. There seems to be some lag. This may not be directly relevant to this issue, but it may perhaps illuminate something?

[pyxelles]

Initially I thought it was just me experiencing the crashing and freezing issues, as my Affinity Designer (1.7) used to also freeze constantly. I was hopeful that the update (AD 1.8) would improve it but it got much worse. Now it's practically unusable because practically every single operation even the simplest move causes it to freeze and it's just so frustrating. I'm also using Windows 10.

I ran a compatibility test and I don't understand why it showed compatibility from windows 8 and older but didn't show Windows 10. Simply frustrating when you've purchased a software that's not working efficiently or not designed to be compatible with the latest version of Windows?! This seems to be the case as there are several complaints about this issue from users who upgraded to Windows 10 - I would like to know what Serif plans to do about this though?

[Jowday]

Serif support has to chime in here. Guesswork does not bring you far. As I have stated elsewhere Designer has been running rock solid on several machines I have running privately  - always - and they have one thing in common: no fancy graphics cards. I can vividly imagine drivers etc. is the root cause. I have seen a few tips from the staff here about updating drivers etc.

I hope you will get to the bottom of it. 🙂

[Troas]

Affinity Designer is pretty much unusable for me at the moment as I am getting the same freezing for version 1.8.0.585. Really frustrating.

It doesn't seem to matter what document I am using or what am I doing in Designer at the time. The whole program freezes up and the only way to stop it is to kill it in task manager.

CPU/Memory usage is low pre and post freeze. There is no crash report when I load Designer back up but sometimes it lets me recover the document I was working on.

Windows 10

CPU: i7-6700K

RAM: 16GB

GPU: Nvidia 1070

Doesn't seem to happen on Designer 1.7 from what I have tested so far.

Any help appreciated.

 

Edited March 7, 2020 by Troas

[jellybean76]

Designer and photo are freezing as soon as I hit print. I really wanted to make sure that this program would give me the correct colours when printing with profiles before I paid for the program. Trial ends in 1 day, very disappointed. This program came highly recommended and I don't know if it will print the way I need.

[Bladeoz]

Is this being worked on? Serif, can you please comment?

Quote

 

 

[DNMDG]

I am also having the same issue as everyone else. I change a few colour values on a rectangle and the whole program comes to a halt... 🤷‍♂️

 

Edited March 11, 2020 by DNMDG

[Bladeoz]

Does anyone have a link to the old version 1.7? I have work on hold (like most of you) and very keen to keep operating.

[MarJai]

Freezing in 1.8 release 

[Troas]

On 3/12/2020 at 12:41 AM, Bladeoz said:

Does anyone have a link to the old version 1.7? I have work on hold (like most of you) and very keen to keep operating.

I downloaded 1.7 from this link. I haven't had any of the freezing issues I had in 1.8.

[MarkWarren]

I thought mine was a unique thing but yeah mine freezes up to(after the v1.8 update). Got to do the ole ctrl+alt+del routine. How do I revert back to the older update?

[Bladeoz]

Thank you so much Troas! Very much appreciated. Been working using their Beta, which is not ideal.

[pcdlibrary]

Recently purchased version 1.8 for Windows 10 Pro. Keeps crashing, especially with some files. Font manager says many of my installed fonts are missing. Works erratically & is slow to respond to keystrokes. These files work fine in InDesign CS4. I like the way it works, when it does work.

[Gabe]

Hi all,

Have you still got freezing issues in 1.8.2?

[MarkWarren]

1.8.2 seems to have resolved the "freezing" Issues. Hope this helps you. Take care.

[Bladeoz]

It's working great now thanks Gabe.

In future, some more correspondence from you guys would be awesome, but really appreciate the fix and the effort put into it.

[Jeff Yung]

This still happens with 1.8.3 for me. I reinstalled 1.8.2 and it seems to be a bit more stable. I noticed the crashpad_handler.exe too.

Odd thing is I still see it happening on 1.8.2 but if I open a blank template from disk and then let it sit there for a bit, it somehow settle down. And it's usable again.

I have Win10.

I am wondering it it has anything to do with the number of fonts you have in your system? I recently added quite a few - total now around 375 fonts.

I recently bought a new monitor and added new display driver for it. Not sure if this would cause anything.