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installation problem after format


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@yildiz

Welcome to the Affinity forums.

Which Affinity app do you have, and which OS, Mac or Windows? And where did you buy the app, from the appropriate App Store or direct from Serif?

Jeff

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps.

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@yildiz

Thank you for the additional information.

You say you pasted the code, but where did you copy it from?  The most reliable "source" for your personal code is your Affinity account page, the Downloads and Product Keys section. 

If this is where you copied your key from and it still isn't working, I think you will need to wait until Serif staff are back in the office on Monday morning (it's currently Saturday afternoon in the UK.)

Jeff

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps.

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